We have an XP User using IE6 on a domain. His browser is constantly crashing. When you click a link in his favorites it tries to open up a new window for some reason and then it locks up. When killing the process it still leaves an instance of iexplore.exe . When ever you type in a address in the address bar and hit enter it tries to open up a new window also and then it crashes like before. I have ran 3 different spyware/virus scans and they have come up clean. Any other questions feel free to ask. Here is his HiJackthis log...
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 8:30:23 AM, on 11/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.e
xe
C:\WINDOWS\system32\winlog
on.exe
C:\WINDOWS\system32\servic
es.exe
C:\WINDOWS\system32\lsass.
exe
C:\WINDOWS\system32\svchos
t.exe
C:\WINDOWS\System32\svchos
t.exe
C:\WINDOWS\system32\spools
v.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTra
y.exe
C:\WINDOWS\system32\ctfmon
.exe
C:\Program Files\Google\GoogleToolbar
Notifier\G
oogleToolb
arNotifier
.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
\hda00\ITDept\Install Programs\Hijack This!\HiJackThis_v2.exe
R1 - HKCU\Software\Microsoft\In
ternet Explorer\Main,Default_Page
_URL =
www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=usR0 - HKCU\Software\Microsoft\In
ternet Explorer\Main,Start Page =
http://hda/asp/mainpage.aspR1 - HKLM\Software\Microsoft\In
ternet Explorer\Search,Default_Pa
ge_URL =
www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=usO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-7
84B7D6BE0B
3} - C:\Program Files\Common Files\Adobe\Acrobat\Active
X\AcroIEHe
lper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-2
06D7942484
F} - C:\PROGRA~1\SPYBOT~1\SDHel
per.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D
4DAF1D92D4
3} - C:\Program Files\Java\jre1.6.0_03\bin
\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-C
F10577473F
7} - c:\program files\google\googletoolbar
5.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-C
E66B5AD205
D} - C:\Program Files\Google\GoogleToolbar
Notifier\2
.0.301.716
4\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0
09027A5CD4
F} - c:\program files\google\googletoolbar
5.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTra
y.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon
.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbar
Notifier\G
oogleToolb
arNotifier
.exe
O4 - HKUS\S-1-5-21-2000478354-1
060284298-
839522115-
500\..\Run
: [swg] C:\Program Files\Google\GoogleToolbar
Notifier\G
oogleToolb
arNotifier
.exe (User 'Administrator')
O4 - HKUS\S-1-5-21-2000478354-1
060284298-
839522115-
500\..\Run
: [ctfmon.exe] C:\WINDOWS\system32\ctfmon
.exe (User 'Administrator')
O6 - HKCU\Software\Policies\Mic
rosoft\Int
ernet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Mic
rosoft\Int
ernet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmse
arch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmwo
rdtrans.ht
ml
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmba
cklinks.ht
ml
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmca
che.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2
\OFFICE11\
EXCEL.EXE/
3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmsi
milar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmtr
ans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0
0401C60850
1} - C:\Program Files\Java\jre1.6.0_03\bin
\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0
0401C60850
1} - C:\Program Files\Java\jre1.6.0_03\bin
\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3
C9C571A826
3} - C:\PROGRA~1\MICROS~2\OFFIC
E11\REFIEB
AR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f
2ba3849658
3} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f
2ba3849658
3} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
0C04F79568
3} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
0C04F79568
3} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {474F00F5-3853-492C-AC3A-4
76512BBC33
6} (UploadListView Class) -
http://picasaweb.google.com/s/v/23.21/uploader2.cabO17 - HKLM\System\CCS\Services\T
cpip\Param
eters: Domain = xxxxxx.com
O17 - HKLM\Software\..\Telephony
: DomainName = xxxxxx..com
O17 - HKLM\System\CS1\Services\T
cpip\Param
eters: Domain = xxxxxx.com
O17 - HKLM\System\CS2\Services\T
cpip\Param
eters: Domain = xxxxxx..com
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-0
0A0C90312E
1} - C:\WINDOWS\system32\browse
ui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3
078302C203
0} - C:\WINDOWS\system32\browse
ui.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google
Updater\GoogleUpdaterServi
ce.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
--
End of file - 6190 bytes
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