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03.05.2008 at 05:19AM PST, ID: 23215790
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"Ajaxcontroltoolkit is undefined" error when trying to login to a website on certain PCs

Tags: Microsoft, Internet Explorer, 7 and 6
Hi all, hope you can help.

We have a small network at a remote office, whom we have recently transferred to a new domain using a VPN connection. However, we cannot login to the employer section of monster.co.uk. It throws an error message of:

Line: 1229
Char: 5
'AjaxControlToolkit' is undefined.

It also intermittently comes up with errors about Type and Sys being undefined. When we then go to click on the Login button, the page times out.

As a side issue, we cannot run windows updates, we get an error saying it cannot connect.

What I have tried:

- All the usual fixes to get updates running
- Installed Firefox/IE7, same happens
- Reset local security policies
- Reset all security and privacy settings in IE
- Reset all cookies/cache/temp files in IE

With no luck. Needless to say, we can log in no problem without errors at other sites.

Any advice??
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Question Stats
Zone: Software
Question Asked By: MrShed
Solution Provided By: MrShed
Participating Experts: 1
Solution Grade: A
Views: 57
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03.05.2008 at 06:11PM PST, ID: 21056673

Rank: Guru

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03.06.2008 at 12:46AM PST, ID: 21058394

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03.06.2008 at 07:19AM PST, ID: 21060953

Rank: Guru

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03.06.2008 at 08:26AM PST, ID: 21061861

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03.18.2008 at 02:15PM PDT, ID: 21155934

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03.05.2008 at 06:11PM PST, ID: 21056673

Rank: Guru

since this is a problem with monster I would recommend contacting their support personnel.

eb
 
03.06.2008 at 12:46AM PST, ID: 21058394
I have done that, and they say there is no problem with the site. It does happen with other sites as well(the FT site for example). The problem does not occur at other sites.
 
03.06.2008 at 07:19AM PST, ID: 21060953
 
03.06.2008 at 08:26AM PST, ID: 21061861
Hi sorry yes, I did see those webpages before. However, they unfortunately dont help me as I do not have any control over the content/scripts on the webpages, as they are third party, and as mentioned it only happens at one site.

This smacks to me of some security problem, whether firewall based or other. I would have thought that the Windows updates not working would be a big clue?
 
03.18.2008 at 02:15PM PDT, ID: 21155934
Turns out it was a MTU setting slightly out on the firewall. Thanks for the posts though!
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628