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04.25.2008 at 10:11AM PDT, ID: 23354175
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Cannot access Internet Options in IE7

Asked by ES13Raven in Internet Explorer Web Browser, Windows XP Operating System

Tags: Microsoft, Internet Explorer, 7

I'm working on a Dell Desktop running XP Media Center Edition, that was infected with spyware and viruses.  I have cleaned the malware using CCleaner, Spybot, SuperAntiSpyware, Bitdefender, Windows Defender, AVG, MalwareBytes Anti-malware, CWShredder, HiJackthis, and Smitfraudfix so I am pretty sure it is clean.

I cannot access Internet Options in IE7 when I click on Tools, Internet Options.  I get an error message saying: This operation has been canceled due to restrictions in effect on this computer, Please contact your system administrator.

I am logged in as an Administrator.  I CAN get to Internet Properties via Control Panel.  I reset the Web Settings to defaults on all tabs, but still no access through IE7.

I also ran this VBS script from Doug Knox:  http://www.dougknox.com/xp/scripts_desc/xp_fix_inetoptions_restrictions.htm which sets these registry settings:
p = "HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions\NoBrowserOptions"
p1 = "HKEY_USERS\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Restrictions\NoBrowserOptions"
p2 = "HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Restrictions\NoBrowserOptions"

I checked Spybot's settings to control IE restrictions and the check box is not checked.

I un-installed IE7 and went back to IE6.  I CAN access Internet Options through IE6.  When I re-install IE7 the problem comes back.

Any ideas?Start Free Trial
[+][-]04.25.2008 at 10:27AM PDT, ID: 21441536

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[+][-]04.25.2008 at 10:28AM PDT, ID: 21441549

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[+][-]04.25.2008 at 10:30AM PDT, ID: 21441562

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[+][-]04.25.2008 at 10:45AM PDT, ID: 21441700

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[+][-]04.25.2008 at 11:09AM PDT, ID: 21441938

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[+][-]04.25.2008 at 11:09AM PDT, ID: 21441942

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[+][-]04.25.2008 at 11:22AM PDT, ID: 21442039

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[+][-]04.25.2008 at 11:26AM PDT, ID: 21442077

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[+][-]04.25.2008 at 11:39AM PDT, ID: 21442188

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[+][-]04.25.2008 at 11:49AM PDT, ID: 21442264

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[+][-]04.25.2008 at 12:10PM PDT, ID: 21442441

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About this solution

Zones: Internet Explorer Web Browser, Windows XP Operating System
Tags: Microsoft, Internet Explorer, 7
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Solution Provided By: ES13Raven
Participating Experts: 2
Solution Grade: A
 
 
[+][-]04.25.2008 at 12:48PM PDT, ID: 21442700

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