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7.8

Random Crashes On Internet Explorer & Windows Itself

Asked by pc_solutions50501 in Internet Explorer Web Browser, Windows XP Operating System

Tags: Windows XP Home Edition, Service Pack 3

This will be a tough one I'm presuming...
Okay, this customers computer we had to ghost her drive a couple weeks back.  It was already failing S.M.A.R.T. and even though it booted up fine, it did have numerous bad sectors on it.  It took three days, but we got her hard drive ghosted to a new drive with the same brand and model.
After such, we rebooted and everything worked fine except problems with Norton GoBack.  That was to be expected because supposedly those files were in the bad sectors (go figure, huh? :P )  So, she simply didn't use the GoBack, and as far as we know, she had a Symantec representative reinstall it for her across the internet.
So, here's where the problem comes in.  Internet Explorer 7 crashes at the most random of times.  I thought I had it figured out, but it's different modules that are crashing.  A couple of the ones we've been seeing is mshtml.dll, ntdll.dll, rf.dll, and ieui.dll.
Also, recently I got winlogon.exe to fault because of wgalogon.dll.  This computer is being frustrating!
I've already tried disabling all the add-ons.  I found which ones I thought were crashing it.  One of them turned out to be Diagnose Connection Problems!  I've uninstalled all the Internet Explorer updates and uninstalled Internet Explorer 7 itself.  Then, rebooted twice and reinstalled Internet Explorer 7 and all of it's updates.
If anyone has any ideas, please let me know!  Thank you!

P.S.  She's running Windows XP Home Edition SP3
[+][-]09/11/08 09:22 AM, ID: 22451548Accepted Solution

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About this solution

Zones: Internet Explorer Web Browser, Windows XP Operating System
Tags: Windows XP Home Edition, Service Pack 3
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Solution Provided By: pc_solutions50501
Participating Experts: 2
Solution Grade: A
 
[+][-]09/10/08 10:09 PM, ID: 22446464Expert Comment

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[+][-]09/11/08 01:08 AM, ID: 22447252Expert Comment

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[+][-]09/11/08 08:42 AM, ID: 22451140Author Comment

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[+][-]09/11/08 09:51 AM, ID: 22451884Expert Comment

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