Advertisement

10.05.2008 at 10:32PM PDT, ID: 23789567
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.1

KB938127 won't install

Asked by cgrainger01 in Internet Explorer Web Browser, Windows XP Operating System, Microsoft Windows Operating Systems

Tags: , , ,

I can't get this "Critical IE7 Security Update" to Install.  Running XPSP3, and IE7 ver no. is 7.0.5730.11.
This extract from the logfile seems to indicate an incorrect version?

[KB938127-v2-IE7.log]
8.484: ================================================================================
8.484: 2008/10/05 15:04:11.156 (local)
8.484: C:\WINDOWS\SoftwareDistribution\Download\d51648e96c60b005ac5ef56d831670cb\update\update.exe (version 6.2.29.0)
8.484: Failed To Enable SE_SHUTDOWN_PRIVILEGE
8.500: Hotfix started with following command line: -q -z -er /ParentInfo:d27f2d77ac4e6d4f949cfbe93686028d
8.500: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is Greater or Equal To 7.0.5730.11
8.500: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is Less Than 7.1.0.0
8.500: Condition succeeded for section Test.IE7Install.Section in Line 1 of PreRequisite
12.906: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with error 0x2
12.906: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with error 0x2
12.906: DoInstallation: CleanPFR failed: 0x2
12.921: SetProductTypes: InfProductBuildType=BuildType.IP
12.937: SetAltOsLoaderPath: No section uses DirId 65701; done.
12.953: DoInstallation: FetchSourceURL for c:\windows\softwaredistribution\download\d51648e96c60b005ac5ef56d831670cb\update\update_SP2GDR.inf failed
12.953: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB938127-v2-IE7
12.968: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
13.000: BuildCabinetManifest: update.url absent
13.000: Starting AnalyzeComponents
13.000: AnalyzePhaseZero used 0 ticks
13.000: No c:\windows\INF\updtblk.inf file.
13.000: OEM file scan used 0 ticks
13.093: AnalyzePhaseOne: used 93 ticks
13.093: AnalyzeComponents: Hotpatch analysis disabled; skipping.
13.093: AnalyzeComponents: Hotpatching is disabled.
13.093: FindFirstFile c:\windows\$hf_mig$\*.*
13.625: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.718: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.734: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.796: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.796: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.828: KB938127 Setup encountered an error:  The  update.ver file is not correct.
13.828: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.031: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.031: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.109: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.234: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.328: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.562: KB938127 Setup encountered an error:  The  update.ver file is not correct.
14.718: KB938127 Setup encountered an error:  The  update.ver file is not correct.
15.250: AnalyzeForBranching: files installed on target workstation are from sp3bta branch which is incompatible with sp2gdr branch
15.250: AnalyzeForBranching: files installed on target workstation are from sp3bta branch which is incompatible with sp2gdr branch
15.250: AnalyzeForBranching used 0 ticks.
15.250: AnalyzePhaseTwo used 0 ticks
15.250: AnalyzePhaseThree used 0 ticks
15.250: AnalyzePhaseFive used 0 ticks
15.250: AnalyzePhaseSix used 0 ticks
15.250: AnalyzeComponents used 2250 ticks
15.250: Downloading 0 files
15.250: bPatchMode = FALSE
15.250: Inventory complete: ReturnStatus=0, 2297 ticks
15.250: KB938127 Setup encountered an error:  Files from the package are incompatible with files on your system.
15.328: Files from the package are incompatible with files on your system.
15.328: Update.exe extended error code = 0xf0f1Start Free Trial
 
Keywords: KB938127 won't install
Title
1 IE7 final fails to install
2 iexplore.exe
3 IE7 Crashes
4 IE7, XP
5 Group Policy not installing IE7 package
6 Hijackthis logfile
 
Loading Advertisement...
 
[+][-]10.06.2008 at 12:05AM PDT, ID: 22647546

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: Internet Explorer Web Browser, Windows XP Operating System, Microsoft Windows Operating Systems
Tags: Microsoft, Internet Explorer, v.7, Security update won't install
Sign Up Now!
Solution Provided By: Jonvee
Participating Experts: 1
Solution Grade: B
 
 
[+][-]10.06.2008 at 12:07AM PDT, ID: 22647556

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10.06.2008 at 12:13AM PDT, ID: 22647575

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10.06.2008 at 09:21AM PDT, ID: 22651695

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10.06.2008 at 12:15PM PDT, ID: 22653355

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20081112-EE-VQP-44 / EE_QW_2_20070628