Question

Internet Explorer 8 - HTML Form Problems

Asked by: jwinney

We are testing IE8 in our environment and I have a really strange problem with a HTML form (a simple satisfaction survey), which is sent by email to users who are using Outlook 2003.

In IE6, the form submits exactly as expected and a thank you note is displayed in the browser.

In IE8, it seems the form submits in the background and the thank you note is not displayed. Instead, it seems the page is re-rendered and the asp code that does all the checks is re-run from the start and no values are passed from Outlook.
This means the user gets bounced to a different page to re-enter values, but when submitting that, they get an error because an entry has already been made in the database.

I hope that makes sense. I dont know whats at fault, perhaps someone can shed some light on it? Ive stripped out everything to make a very basic form, but the same happens.

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Asked On: 2009-07-30 at 05:58:50ID24612763
Tags: IE8 FORM SUBMIT ASP
Topic: Internet Explorer Web Browser
Participating Experts: 1
Points: 125
Comments: 15

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Answers

by: NotexaPosted on 2009-07-30 at 06:11:12ID: 24979345

Could you post the code of the form (maybe even the whole page) ?

by: jwinneyPosted on 2009-07-30 at 06:45:03ID: 24979708

Here is the HTML in it's most basic form:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Untitled Document</title>
</head>
 
<body>
<form action="http://cdfss05/applications/satisfaction/satisfaction.asp?type=TSD&id=9999999" method="post" name="Survey" id="Survey">
                              <input name="rating" type="radio" value="9">
                              <input type="radio" name="rating" value="1">
                              <input type="radio" name="rating" value="2">
                              <input type="radio" name="rating" value="3">
                              <input type="radio" name="rating" value="4">
                        <textarea name="usercomments" cols="50" rows="3" id="usercomments"></textarea>
                        <input name="hiddenINCID" type="hidden" value="9999999">
						<input name="hiddenUSRID" type="hidden" value="0">
						<input name="hiddenUSREmail" type="hidden" value="0">
                        <input type="submit" name="Submit" value="Submit">
</form>
</body>
</html>

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by: jwinneyPosted on 2009-07-30 at 06:49:17ID: 24979760

The ASP

<script>
if(navigator.userAgent.indexOf("Firefox") != -1)
{
   window.location = "nofirefox.htm";
}
</script>
 
<%
'This script supports multiple satisfation tables (BSC and TSD)
'Table and Graphics used are dependant on the Type passed in the URL
 
	Dim TheMessage, IncID, TheRating, Comments
	SQLServer = "(local)"
	SQLDb = "Satisfaction"
	SQLTable = Request("Type")
	SQLUser = "user"
	SQLPass = "pass"
	
	Response.Expires = -1 
	IncID = Request.Form("hiddenINCID")
	If IncID = "" then
			IncID = Request("ID")
	End if
    
	TheRating = Request.Form("rating")
	'Response.Write TheRating
	Comments = Replace(Request.Form("usercomments"),"'","''")
	
	If IncID = "" then 
		Response.Redirect("response.asp?Type=" & Request("Type") & "&id=" & Request("ID"))
	End if
	
	If TheRating = 0 then 
		Response.Redirect("response.asp?Type=" & Request("Type") & "&id=" & Request("ID"))
	End if
 
	If TheRating <> 0 then
		'Set up connection to database
		Set Conn = Server.CreateObject("ADODB.Connection")
		Set rs = Server.CreateObject("ADODB.Recordset")
		Conn.Open "Provider=SQLOLEDB; Data Source = " & SQLServer & "; Initial Catalog = " & SQLDb & "; User Id = " & SqlUser & "; Password = " & SqlPass
		'Check if already submitted
        Rs.Open "Select * from " & Request("Type") & "Satisfaction where INCID = '" & IncID & "'" ,Conn
		TheCounter = 0
		While Not RS.EOF
			Thecounter = TheCounter + 1
			RS.Movenext
		Wend
		
		If TheCounter = 0 then
				TheMessage = "Thank you. Your feedback is important to us.<br><br>"
				If Request("Type") = "TSD" then 
					If TheRating = 1 then TheMessage = TheMessage & "Your feedback has been passed to the Incident Manager<br>for further analysis/investigation.<br><br>"
				End if
				If TheRating = 9 then 	TheMessage = TheMessage & "Your call will be re-opened shortly<br>for further analysis/investigation.<br><br>"
				TheMessage = TheMessage & "You can now close this window"
				
				Conn.Execute "INSERT INTO " & Request("Type") & "Satisfaction (INCID, Rating, Comments, Datestamp) Values ('" & IncID & "','" & TheRating & "','" & Comments & "',GetDate())"		
		Else
			TheMessage = "Sorry, you've already given feedback for this reference number.<br><br>You can close this window."
		End if
		RS.Close
		Conn.Close
	End if	
	%>
<html><head>
<style>
	body,td{font-family:Arial, Helvetica; font-size:13px;} .descrip{font-family:Arial, Helvetica; font-size:11px; color:#145BA9;margin-top:0px;margin-bottom:0px;}
</style>
</head><body>
<div align="center">
<table width="598" border="0" cellpadding="0" cellspacing="0" style="border-color:#000000; border-style:solid; border-width:1px">
  <tr>
    <td><img src="<%=Request("Type")%>-newsletter-head.jpg" width="598" height="100"/></td>
  </tr>
  <tr>
    <td><table width="100%"  border="0" cellspacing="0" cellpadding="6">
        <tr>
            <td> <p align="center"> <br>
                <strong><%=TheMessage%><br>
                </strong><br/>
                </p>
              <p align="center"><br/>
              </p>
  </td>
        </tr>
      </table>    </td>
  </tr>
</table>
</div>
</br></br></br></br>
</body></html>

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Select all Open in new window

by: NotexaPosted on 2009-07-30 at 07:18:20ID: 24980053

To which page are they redirected ?

On second submit, do they get the error: "Sorry, you've already given feedback for this reference number.<br><br>You can close this window." ?

by: jwinneyPosted on 2009-07-30 at 08:03:51ID: 24980524

On first and only submit, they are redirected to "No Values were passed" (response.asp) which is just a copy of form. But an entry is put into the database at that point, like the initial page processed in the background.

by: jwinneyPosted on 2009-07-30 at 08:11:11ID: 24980605

If they submit the response.asp, they get "Sorry, you've already given feedback for this reference number" So the subission from outlook seems process and then re-prosses the satisfaction.asp page to display to the user.

by: jwinneyPosted on 2009-07-31 at 02:14:13ID: 24987279

Checking the IIS log files, I can see under IE6, the form does a single POST.
Under IE8, there are 2 entries. A POST and then a GET to the same page (satisfaction.asp)

by: NotexaPosted on 2009-07-31 at 04:14:16ID: 24987714

Could you post the complete code of satisfaction.asp ?
Am I right that this asp page generates the form code (the code you posted higher) and does the submit ?

by: jwinneyPosted on 2009-07-31 at 04:42:12ID: 24987860

The HTML above is a very trimmed version of the HTML email that's sent.
The ASP code above IS satisfaction.asp, which the HTML for POSTs to.

by: NotexaPosted on 2009-07-31 at 08:29:55ID: 24989713

Could you put a response.write above "If IncID = "" then " for the following variables:
TheRating
IncID

Comment out everything below.
It looks to me that one of the two variables don't get a value the first try, thus the redirect to the form (response.asp). The check above allows us to confirm (or not) that this is the problem.

by: jwinneyPosted on 2009-07-31 at 08:35:16ID: 24989774

I have done this while I was trying to figure out what was wrong.
I get values shown in IE6, but nothing in IE8, BUT the entry is still written to the database!
Had me scratching my head for quite a while as it defied normal logic.
How could both conditions be met...
But from the log files, I'm guessing that behind the scenes, the form data is posted to satisfaction.asp correctly, but then the page that is displayed does a GET instead, thus no values are returned and the user is bounced to response.asp.

by: NotexaPosted on 2009-08-02 at 11:08:17ID: 24999758

Sorry for the late response but this is a real head scratcher.

I've been looking around and apparently IE8 has problems with response.redirects (probably a bug in IE8 or something to do with security settings).

Please try the following:
add <meta http-equiv="pragma" content="no-cache"> to the html pages.

Also check if cookies are allowed for the site (IE8 is rather strict on this, and with no cookies allowed no session variables will be passed).

A page with a lot of info what could be wrong: http://classicasp.aspfaq.com/general/why-won-t-my-session-variables-stick.html

Let me know if any of this helps.

by: jwinneyPosted on 2009-08-06 at 07:20:53ID: 25033643

Hi, thanks, i'll check that as soon as I can.... Just had a baby so may be a week or two before I can get back to this :o)

by: jwinneyPosted on 2009-09-04 at 02:14:27ID: 31609723

No soloution found. Accepting that IE8 has bugs!
Thank you for trying.

by: NotexaPosted on 2009-09-04 at 11:33:53ID: 25262160

Congratulations ! :-)

20120131-EE-VQP-002

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Internet Explorer 8 - HTML Form Problems

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