Question

LG Arena KM900 Windows 7 Issue

Asked by: SGARLINGE

Having issues with LG Areana and Windows 7.

Firstly, when plugging in , it Windows 7 installed the phone as a USB MASS STORAGE DEVICE and then displayed the following error message...

"LG Installer"

"Error 041 failed to copy installation package to system. Cannot copy installation package to temp folder D:\USBAutoResponse.msi

So went to LG and downloaded USB drivers and PC SUITE III. Installed USB driver and PC Suite.

Loaded PC SUite - and it keeps trying to connect via bluetooth only (no option for USB). So I click on settings and only gives me BLUETOOTH.

Its driving me nuts, could someone please help.

Thank you.

Steve.

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Asked On
2009-08-26 at 01:40:18ID24682448
Tags

LG Arena

,

KM900

,

Windows 7

,

LG PC Suite

Topic

Mobile / Handheld

Participating Experts
1
Points
0
Comments
4

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Answers

 

by: sarangk_14Posted on 2009-08-26 at 01:56:31ID: 25185495

There are usually 2-3 way of connecting your phone to the PC.
1. USB Turbo Mode
2. USB Normal mode (I Don't know the difference between the two)
3. USB Mass Storage.

You should first ensure that this mode is either of the first 2.
The informtion regarding the same should be provided in the phone user manual.

Regards,
Sarang

 

by: SGARLINGEPosted on 2009-08-26 at 02:07:14ID: 25185555

I want to connect using PC SUITE - which is the mode it should be in for communicating with the phone for Outlook sync etc :-)

So when I connect I select PC SUITE on the phone.

 

by: sarangk_14Posted on 2009-08-26 at 02:14:06ID: 25185577

Well, in that case the only thing I can suggest is to try it out first as may be a mass storage device and then revert to PC Suite Mode.

Hope this helps.

Regards,
Sarang

 

by: SGARLINGEPosted on 2009-09-06 at 09:16:58ID: 25270472

Nope doesn't work no matter what I do.  Looks like LG are no help. Several people including myself have tried to contact LG all to no avail.

I've sold the phone now.

20120131-EE-VQP-002

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