Question

MSN .net passport cached email address

Asked by: MaryFush

I am trying to find a way to delete a stored email address in my MSN Messenger sign in screen.  I've emptied temporary internet files, saved passwords & deleted  cookies & cleared history, nothing I have tried has erased the email address from the drop down list.  I am using MSN Messenger version 6.1.  Any suggestions? Thanks!

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Asked On
2004-03-11 at 08:11:59ID20915557
Tags

email

,

passport

,

address

,

msn

Topic

Web Browsers

Participating Experts
3
Points
50
Comments
13

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Answers

 

by: astaecPosted on 2004-03-11 at 19:46:25ID: 10577860

Hi.  I am a bit unclear about your problem.  Is WindowsUpdate current?  Why are you trying to delete a stored email address?  Have you checked with your version HELP file for details?  Is your .net passport the problem?  This may be of help to you.  Have you tried the Customize option?  This includes a guided "Tour" for your version with detail and how tos:
http://messenger.msn.com/Tour/

This is VERY important and a Security alert just out and includes Update/patches for your version:
http://www.microsoft.com/technet/security/bulletin/MS04-010.mspx

If your query is more technical in nature, more below:

Microsoft has released security bulletin MS04-010. The security bulletin contains all the relevant information about the security patch for Microsoft MSN Messenger 6.0 and MSN Messenger 6.1, including file manifest information and deployment options. To view the complete security bulletin, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/bulletin/MS04-010.mspx

http://support.microsoft.com/default.aspx?scid=kb;en-us;816561 - Excerpt below
Note To update your account information, you must sign in to a Microsoft .NET Passport account. To update multiple accounts, you have to sign in to each account
http://support.microsoft.com/default.aspx?scid=kb;en-us;816561

.NET Passport Single Sign-In Problems -
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/passport25/net_passport_vbscript_documentation/testing_and_troubleshooting/troubleshooting/tshoot3.asp

 

by: astaecPosted on 2004-03-11 at 19:49:14ID: 10577868

Running MSN Messenger and XP, this may apply to you:
When you sign in to MSN Messenger, it remembers every email address/.net passport that you signed in under. To remove an item from the list of remembered names:  Start/Run/control userpasswords2.  Advanced/Manager Passwords.

 

by: astaecPosted on 2004-03-11 at 19:50:22ID: 10577872

Finally, this is "How to Use, with step-by-step info".
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q307887

Best of luck,
":0) Asta

 

by: sramesh2kPosted on 2004-03-12 at 01:57:34ID: 10579240

More on that: Remove Stored User Names and Passwords:
http://www.mvps.org/sramesh2k/StoredPasswords.htm

 

by: astaecPosted on 2004-03-12 at 04:48:41ID: 10580003

The site that sramesh2k posts above has some excellent information; some of which repeats what I've stated earlier and goes into additional detail and accesses via Control Panel versus right-click on My Computer icon and choosing Manage (a quicker process); one example  Type "Control Userpasswords2" in RUN box > Advanced > "Manage Passwords"

Listening further for your update and progress, MaryFush.

":0) Asta
 

 

by: sramesh2kPosted on 2004-03-12 at 22:42:45ID: 10586664

thanks, Asta.

 

by: MaryFushPosted on 2004-03-15 at 06:20:52ID: 10597294

Thanks Asta, your solution to go to Run/Control userpasswords2 worked PERFECTLY!!  It was driving me crazy having that extra email address stored.  Thanks again!  :~) MaryFush

 

by: astaecPosted on 2004-03-15 at 06:28:45ID: 10597347

Yay!  I'm so happy it helped, and thank you for the fine grade.  

I so know what you mean about the feelings when it's tough to find the answers we need and want quickly.

":0) Asta

 

by: bosstangPosted on 2004-03-29 at 19:01:03ID: 10710208

I have a question that I am hoping someone can help with. Its a log in issue with Microsoft NET Passport. When i try to log in to some sites mostly MSN help sites I klick on the sign in button the screen flashes and nothing happens no log in. When I try to log into the zone.com  I get an error page that reads

You have reached this page due to errors in your authentication.
You may choose among the following Zone sites to continue.

I was trying to play a game on Zone.com.
I was trying to play a game in MSN Messenger.
I was trying to buy a game.
I don’t know, or none of the above.
This is a 3 month old Dell Dimension 8300 with a 2.8 mghz  1 gig of Ram running windows XP with the MacAfee security suite with anti spam and and privacy service disabled. Firewall is set to Medium Standard. Cookies are enabled in the browser. I have run scans for Virus coming up negative. System is linked through a switch to a Cable Modem 3 other PC share the switch and each is on an individual IP. This is acting like a possible virus because when I try to link to Help on the verious Net Passport sites I am getting messages like page is not available or technical difficulties try again etc I ran the online scan at MacAfee and also came up clean. What am I missing here? Any suggestions would be much appreciated
bosstang

<e-mail removed from AnnieMod>
Oh yes the passport log in works from any other computer others do run Windows 98 and 2000 and use Zone Alarm Firewall.

 

by: MaryFushPosted on 2004-03-30 at 05:22:27ID: 10713175

Sounds like a security issue/setting to me.  WinXP I find is picky with security.  I had a similar problem.  Try changing your IE Security setting to Medium-Low by clicking on Tools>Internet Options>Security>then drag the bar up towards Medium Low>Apply>OK.  Also, do you have any pop up blockers such as Google because sometimes this can affect a web page loading?  Good Luck!  MaryFush :~)

 

by: MaryFushPosted on 2004-03-30 at 05:23:31ID: 10713184

Sorry my last comment was a response to bosstang's question, I didn't specify.

20120131-EE-VQP-002

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