Hi
At my workplace we use internet explorer 6 sp1. Our PC's have an epson receipt printer as the default and a lexmark optra s 1625 printer for normal A4 web page printing. Up until recently internet explorer would print correctly on both - file - print - select printer - click 'Print". The Epson receipt printer would be selected as it is the default. The user just selects the lexmark when they want to print to it.
We suspect some automatic updates (that also changed some ie proxy settings) have changed some internet explorer page setup settings. Now when printing to the A4 lexmark printer print jobs come out as if the paper size was the width of our receipts (8-10 cm) - all other printers want to use the paper size of the default printer.
The weird thing is under page setup the paper size is still A4 - it's the right margin that increases to 15 cm so the printed width on the A4 page is the width of the receipt paper. It's as if IE knows it's printing on A4 paper but adjusts the margins to fit the paper size of the default printer.
This behaviour doesn't happen in other programs like word or excel. Can somebody help - it's driving our staff mad. Both printers are using the latest drivers. Everything was working fine and the only changes were windows automatic updates. Are there internet explorer print & page setup registry settings we can modify?
Thanks
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can you use Firefox?
http://www.mozilla.org/pro
might be worth at least giving it a go, at least it will help diagnose whether it is a browser or system problem
Sorry for delay in getting back to this. After lots of investigation i resolved this problem by using ScriptX activeX - http://www.meadroid.com/sc
Doing this allowed me to set the A4 printer as the default, but still print receipts direct to the receipt printer when needed.
good work - and thanks for the detailed solution
this link will provide you with info on how to close this question
http://www.experts-exchang
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by: RedKelvinPosted on 2005-07-12 at 21:02:05ID: 14428082
With the A4 printer, does the print setup show that it is going to print with the excessive margin?, if so does adjusting it correct it for that print.
Have you tried selecting a different paper type, say letter --> letting it print --> then next print set it back to A4. Just in case there is a setting that is not changing.