Question

IE7 shows white screen and then freezes

Asked by: jtcomstock

I'm having problems with IE7 on a machine with XP Pro SP2.  Most of the time when I open the browser, it hangs as thought waiting for the network.  The default page I have set is Google.  I know I have a solid Internet connection as I'm receiving email while waiting for IE 7.

I have tried unloading IE7, via add/remove programs, and reinstalling.  No luck.  IE6 works fine.  It opens right away and goes to Google.  

I've check the RunOnce registry settings and they are both set to one, which from other notes I read says this process is complete.  

Any ideas?

Jason

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Asked On
2007-01-09 at 19:15:48ID22117078
Tags

white

,

screen

,

ie7

Topic

Web Browsers

Participating Experts
1
Points
250
Comments
2

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Answers

 

by: war1Posted on 2007-01-09 at 19:20:38ID: 18281273

Greetings, jtcomstock !

If you are having problems with Internet Explorer 7 hanging, crashing, silently closing or other bizarre behavior, an incompatible toolbar or other add-on maybe involved. The fastest way to determine if an add-on is causing the problem is to run Internet Explorer 7 with no add-ons. You can do this by going to Start, clicking All Programs, click Accessories, click System Tools and click Internet Explorer (No add-ons). This disables all add-ons from loading in that instance of Internet Explorer. If the problem goes away, you can manually disable specific add-ons to find the specific one causing the problem.

http://msdn2.microsoft.com/en-us/ie/aa740486.aspx

Best wishes!

 

by: jtcomstockPosted on 2007-01-09 at 19:46:56ID: 18281424

Ok, issue resolved.  

I appreciate the tip on run IE without add-ons.  I was able to see that it started right up, so that told me an add-on was giving me problems.  There were 30+ listed, so I went the easy route and reset the browser to flush all the add-ons.  Its running much better now.  

Thanks for pointing down the path.  

Jason

20120131-EE-VQP-002

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