Question

My web browser will not open even though I am connected to the internet, how do I fix this?

Asked by: jmmcavoy

I am using windows XP operating system with a Dell Latitude. Internet Explorer will not open any web pages; an error message that states "internet explorer cannot connect to the web page" occurs everytime I try.The error message gives a list of most likely problems such as not connected to the internet, a typing error in the address, and the website is encountering problems. However, I can retrieve email through Microsoft Outlook and my notebook indicates that I am connected. I have done a virus/spyware scane with Norton 360 and that did not help. I have also done a connectivity check and tried connecting to several different web pages with internet explorer. the check tells me I am connected but the web pages still will not open. What can I do to fix this issue?

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Asked On
2008-04-16 at 12:47:32ID23328575
Tags

Internet Connectivity

Topics

Web Browsers

,

Internet Explorer Web Browser

,

Anti-Virus

Participating Experts
2
Points
250
Comments
5

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Answers

 

by: war1Posted on 2008-04-16 at 13:09:29ID: 21371500

Hello jmmcavoy,

Run this script to fix your connection. The script reinstall winsock, TCP/IP stack, and HOSTS file.
http://downloads.subratam.org/WinsockFix.zip\\

If no joy, are you using IE6 or IE7?  If IE6, troubleshooting IE6
1. An addon may be interfering. Disable Addons.  If you have Windows XP SP2, go to Tools > Add-on Manager, and uncheck the addons.

If using Windows XP SP1 or earlier, disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

3. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

4. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

5. If no joy, run the System File Checker to repair any broken system files.  Go to Start > Run and type sfc /scannow
and hit OK.  You will need your Windows XP CD when asked.

6. Create a new user account in Windows.

7. If no joy, repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Hope this helps!
war1

 

by: IndiGenusPosted on 2008-04-16 at 13:09:39ID: 21371503

Hi,

Have you tried this yet? WinsockFix to restore internet connectivity...

http://www.spychecker.com/program/winsockxpfix.html

The Winsockfix Utility will:
· Detect your current Operating System
· Release the IP address, taking you "Offline"
· Reset the TCP stack using Netsh.exe (Windows XP only)
· Delete the current Registry TCP and Winsock Values
· Import new "Working" Registry Values
· Backup any Current "Hosts" file
· Replace the "Hosts" file with a default one
· Reboot the Computer

Instructions:
http://www.home-network-help.com/winsockfix.html

 

by: war1Posted on 2008-04-16 at 14:43:01ID: 21372257

IndiGenus, that is the same fix that is found in the link that I posted above. http://downloads.subratam.org/WinsockFix.zip

WinsockFix also resets the MTU.

 

by: IndiGenusPosted on 2008-04-16 at 14:48:52ID: 21372313

Sorry war1, I didn't refresh just before I posted my proposed fix. But look at times...both at 04:09PM, within same minute.

Sorry about that,
Dave

 

by: war1Posted on 2008-04-16 at 14:51:46ID: 21372333

IndoGenus, if we posted at same time, I have no issue. I've done that myself sometimes.

20120131-EE-VQP-002

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