Question

Internet Explorer and Mozilla Firefox not displaying web pages

Asked by: CareyG

Okay, here is my problem. I had some problems earlier with my computer, I believe I had a virus and its a long story. I got everything back up and running, Zone Alarm Firewall and Bitdefender 2008 Antivirus are up and running correctly but, I am having a problem with my Internet Explorer.

I cannot access webpages so matter how much I have searched the Internet I do not know what to do anymore and I have turned to here.

When I attempt to access a webpage this is the fallowing error I get on any page

"Internet Explorer cannot display the webpage
   
   Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.
 
   What you can try:
     Check your Internet connection. Try visiting another website to make sure you are connected.  
 
     Retype the address.  
 
     Go back to the previous page.
 
     More information
 
"

Sometimes, after a few clicks I am able to access www.google.com for a moment but eventually that will go down too, I have the same problem with Firefox but I get diffrent things that come up such as

"body,td,a,p,.h{font-family:arial,sans-serif}.h{font-size:20px}.h{color:#3366cc}.q{color:#00c}.ts td{padding:0}.ts{border-collapse:collapse}.lnc:link,.lnc:visited{color:#00c}.pgtab,.pgtab:hover,.pgtabselected,.pgtabside{text-align:center;text-decoration:none;color:#00c;display:block;height:27px;float:left;overflow:hidden;background:url(/intl/ja/images/productlinktabs.png) no-repeat;padding-top:8px}.pgtab{width:130px;background-position:-274px 0}.pgtab:hover{width:130px;background-position:-144px 0}.pgtabselected{width:144px}.pgtabside{width:3px;background-position:-404px 0}.ptr{cursor:pointer;cursor:hand}.iconl{background:url() no-repeat;overflow:hidden;height:px;width:px}#gbar{float:left;height:22px;padding-left:2px}.gbh,.gb2 div{border-top:1px solid #c9d7f1;font-size:0;height:0}.gbh{position:absolute;top:24px;width:100%}.gb2 div{margin:5px}#gbi{background:#fff;border:1px solid;border-color:#c9d7f1 #36c #36c #a2bae7;font-size:13px;top:24px;z-index:1000}#guser{padding-bottom:7px !important}#gbar,#guser{font-size:13px;padding-top:1px !important}@media all{.gb1,.gb3{height:22px;margin-right:.73em;vertical-align:top}.gb2 a,.gb2 b{display:bloca/images/44584000/jpg/_44584234_jgatlukes_bbc_49.jpg"/>Roman soldiers once more on the streets of Romehttp:/"

I am really stuck, I am writing this from AOL 9.1 which browser seems to work. I've tried reinstalling both the programs to no avail.

I have tried the fallowing things
-----------------------------------------
1. Running a Winsox and TCP repair utility
2. Reisntalling both browsers
3. Checking firewall for possible blockings
4. releasing IP and renewing it

Now, I am left with two compltly clean of any 3rd party applications browsers which refuse to load webpages.

I am running under a router if this helps.

I would apperciate any help in figuring this out. Thank you.

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Asked On
2008-04-20 at 18:00:08ID23338369
Tags

Microsoft

,

Internet Explorer

,

7.0

,

This problem also relates to Mozilla Firefox

,

Internet Explorer cannot display the webpage

Topics

Web Browsers

,

Internet Explorer Web Browser

,

Firefox Web Browser

Participating Experts
3
Points
250
Comments
16

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Answers

 

by: CareyGPosted on 2008-04-20 at 18:22:02ID: 21398202

I find this to be a problem of the web pages not loading versus a problem of it not connection seeing as I can ping the websites in the "CMD"

I seem to be able to access the www.gamecopyworld.com but it comes out distorted.

I have uploaded the file of how the webpage shows below but if there is any problems I also uploaded it to a external hosting site

Note- It does not load at all in Firefox
http://img187.imageshack.us/img187/5866/69218160ip6.jpg

 

by: djsputnikPosted on 2008-04-20 at 18:59:24ID: 21398313

If AOL browser works, try checking your proxy settings in the other browsers. In IE It's under Tools - Options - Connections - Lan Settings. In Firefox, its Tools - Options - Advanced - Connection.

 

by: war1Posted on 2008-04-20 at 19:05:38ID: 21398335

Hello CareyG,

1. Clear your DNS cache.  Go to Start > Run and type CMD
and hit OK.
At the command prompt, type ipconfig /flushDNS
and hit OK.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Also click "Delete Cookies" button. Click OK.

3. Change the Maximum Transmission Unit in the registry
http://www.pctools.com/guides/registry/detail/280/

4. If no joy, check if your PC is blocking the site.  Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.

HOSTS file is located in
Windows XP      =      C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K     =     C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98/ME     =     C:\WINDOWS

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

5a. If you are using Internet Explorer, check if the site is restricted or blocked.  Go to Tools > Internet Options > Security. Hightlight Restricted Sites and see if the blocked site is located there.

5b. Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.

5c. Also, under Security tab, add the website to your trusted zone.

6. Check if antispyware, antivirus, or firewall is blocking the website.

Hope this helps!
war1

 

by: CareyGPosted on 2008-04-20 at 19:57:19ID: 21398550

Thanks for your help guys, but I've got nothing.

war1, Your a little confused here. Its not specific websites, its accessing anything as a whole. The only site that I can access is www.gamecopyworld. with like over 50% of the page confused with random text everytime. I only can access google on certain occations.

I have tried everything, but am confused about the fallowing if you could explain what to do a little bit more.
------------------------------------------------------------------------------------------------------------------------------
3. Change the Maximum Transmission Unit in the registry
http://www.pctools.com/guides/registry/detail/280/

4. If no joy, check if your PC is blocking the site.  Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.

HOSTS file is located in
Windows XP      =      C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K     =     C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98/ME     =     C:\WINDOWS

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
------------------------------------------------------------------------------------------------------------------------------
Thanks alot guys, Apperciate your help.

 

by: djsputnikPosted on 2008-04-20 at 20:00:23ID: 21398566

Is this a problem when you go online from other locations (eg work, friends place)? You may narrow down the problem to your router, but that would be very strange since you mentioned that AOL browser works fine. Who is your service provider?

 

by: CareyGPosted on 2008-04-20 at 20:24:40ID: 21398684

My service provider is Optimum Online. This problem occured after a suspected virus infected my computer and everything just stopped working, now everything is working correctly except my browsers.

I think its more of a problem related to something on my computer because, If I reformatted my computer it would probably work again guranteed since this didnt happen randomly but happend when my computer stopped acting right. Everyone else on my network can access the internet perfectly. I do not believe this has anything to do with my router, but thanks for suggesting it.

The browser worked fine in AOL 9.1 which has the browser but, I also installed it as a seperate program to see if it would work as a stand alone browser which it did and it is making it alot easier to respond to you guys now. This is a screenshot of it working fine compared to my other browsers.. I will also upload it as a attachment.

http://img176.imageshack.us/img176/6513/browservb7.png

All I can assume is that this virus or whatever messed around with my Internet Explorer and Firefox because they were the only ones installed, but I resintalled both and there still not working. I'm not sure what to do, I want to narrow this down and fix this. Thanks for all your help.

 

by: djsputnikPosted on 2008-04-20 at 20:48:18ID: 21398753

You mentioned you setup a firewall and a virus scan application, have you checked for adware? I would recommend http://www.stopzilla.com/products/stopzilla/home.do.

Let me also recommend Fiddler2 application that works like a proxy that lets you see the traffic in and out of your browsers - http://www.fiddler2.com/fiddler2/. You can then see whether the issue is before the data gets to the browsers or after.

 

by: war1Posted on 2008-04-20 at 21:07:41ID: 21398816

CareyG, after a virus attach, sometimes the internet connection breaks because in removing the virus.  But you already reset the winsock and TCP/IP stack.  So I suggested resetting the MTU.  

 

by: CareyGPosted on 2008-04-20 at 21:56:38ID: 21398928

war1, How do I reset the MTU?

 

by: war1Posted on 2008-04-20 at 22:05:44ID: 21398949

Change the Maximum Transmission Unit (MTU) in the registry
http://www.pctools.com/guides/registry/detail/280/

 

by: mtz1of4Posted on 2008-04-21 at 06:36:36ID: 21401534

CareyG,

What version of Zone Alarm are you running?  Sounds and looks like it is blocking you.  To reset the entire ZA database, which is what I would suggest,  follow these instructions.
If you want to do a complete Database reset, here's how you do it.
1) Reboot into Safe Mode (tap F8 during bootup and choose "safe mode" from the menu)
2) Find the folder C:\windows\internet logs
3) Delete 2 files (these will be rebuilt at next bootup) iamdb.rdb and backup.rdb
4) Empty the Recycle Bin (important)
5) Reboot normally

This method also empties out the program list and component list, and in addition to re-configuring your program permissions, you will need to look through all of the screens/tabs of your ZA Control Panel to be sure all ZA settings are like you want them similar to a fresh install. ZA will identify your network as "new" and ask you what firewall zone you want it in.
Next,
1. Go to Run type in command, hit OK, and type ipconfig /all then press enter. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side
2. In ZA on your machine on the Firewall>Zones tab click Add and then select IP Address. Make sure the Zone is set to Trusted
3. Click OK and then Apply for each one.
4. The localhost or loopback must be listed as Trusted. It has the address of 127.0.0.1
5 The Generic Host Process or the svchost.exe listed in the Program list must have both Trusted and Internet access and it must have server rights for the Trusted Zone, but not the Internet Zone.



I would also suggest making sure you have good backups of any important data, because if you find yourself infected again in a very short time, then you were not able to clean out this machine as thoroughly as you thought and a Reformat will be necessary.

Hope this helps.

 

by: CareyGPosted on 2008-04-21 at 10:16:48ID: 21403943

I am going to try that now but I did notice svchost.exe has Internet Zone access for server, Could this have happend when it auto-learned my computer?

 

by: CareyGPosted on 2008-04-21 at 10:32:56ID: 21404101

I do not know if this might have anything to do with it but in the command prompt the DNS server and DHCP are the same "192.168.0.1" but on my zone alarm the network is recoignized as "192.168.0.0"

What should I do now? I am trying to do Method 2

 

by: CareyGPosted on 2008-04-21 at 10:37:23ID: 21404144

Sorry for posting so much I am a bit confused. AOL Explorer has access to Internet Zone Server but Internet Explorer has a X in the internet zone server space and mozilla firefox has a ?

Could this mean something? I'm going to try to completly reset everything like you said, hope it helps.

 

by: CareyGPosted on 2008-04-21 at 11:08:25ID: 31450614

Thank you very much for all your help, I split the points to all who helped me

mtz1of4, I downloaded a updated copy of Zone Alarm I forgot to install and instead of just upgrading it I did a clean install and what do you know? Its working now. Thanks for all your help.

 

by: mtz1of4Posted on 2008-04-21 at 14:47:29ID: 21406380

CareyG,

Glad it's working for you now.

Yes, a clean install (as opposed to an in-place upgrade) of ZA does in fact give you a fresh database. Now it is up to you to have ZA ask you if you want to allow access to programs.  And it is up to you to respond correctly.  Good luck and come on back if you need more help.

20120131-EE-VQP-002

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