On our secure credit card page, the lock icon was not displaying. I did some checking and thought I found a reference to our credit card gateway processors "verified merchant seal" that was causing the problem (ironic).
In any case, after many trials where the reference was removed and restored, and the lock icon displayed when that reference was omitted but did not display when it was included, I concluded that was the problem.
Then when on the phone with the gateway tech support, the lock icon started showing when the reference was present. At this point I did not feel too smart.
The current condition of our page is that both the verified merchant seal and the lock icon are displaying. This is what we want.
I have two questions arising from this situation:
1. Why would this erratic behavior occur? My only theory is that the gateway processor changed something as a result of my calls, but they say they did not.
2. The same behavior was noted in both IE7 and Firefox. However, even now when the lock icon appears in both IE7 and Firefox, it does not show up at all in Safari. Why would Safari not show the lock at all, when the other browsers do?
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As I stated, it is a secure page as shown in both IE and Firefox. It is accessible only by https.
I have solved the issue. I just did not know where to look for the lock in Safari. The documenation said "at the top" but I was looking for something a bit larger. I do see it now as a very small icon in the extreme upper right.
So problem with Safari solved.
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by: csharpminorPosted on 2009-08-06 at 19:48:05ID: 25039710
If you are not seeing the lock icon, most likely it is not secure. Also, were you accessing the site via "https://"?
Is Safari still not showing the lock icon? Is the website you are speaking of public? If so, what is the address?