Question

CITRIX Metaframe Presentation Server Client v10.0 Error

Asked by: amagill1234

I have a desktop user trying to access a company specific web page that uses CITRIX Presentation Server Client v10.0. When user attampts to access this webpage, a yellow triangle with an exclamation mark in it appears in the lower left corner of IE6, with the following error msg:

Line 42
Char: 1
Error:Automation server can't create object
Code: 0
URL: http://anzweb/wth/Mainframe/Mainframe.asp

Any ideas on how to resolve this issue would be greatly appreciated

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Asked On
2009-09-07 at 16:22:48ID24713516
Tags

CITRIX; error; mainframe

,

browsing

Topics

Web Browsers

,

IT Administration

,

Tax / Financial Software

Participating Experts
1
Points
500
Comments
6

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Answers

 

by: ljones_cnaPosted on 2009-09-08 at 14:31:07ID: 25286360

In the browser, go to Tools --> Internet Options and click the Security tab.  Select the Custom Level button and make sure to enable "Initialize and script ActiveX controls..."

 

by: amagill1234Posted on 2009-09-08 at 16:37:18ID: 25287111

@Ijones_cna: Thanks for that, however, this did not resolve the issue, still the same problem...

 

by: ljones_cnaPosted on 2009-09-09 at 04:46:03ID: 25290132

Ok, let's do some cleanup first:

In the Browser menu, click Tools; Internet Options;
Click the Advanced tab; click Restore Defaults --> Apply;
Click the Programs tab; click Reset Web Settings --> Yes --> OK
Click the Security tab; click Default Level --> Apply;
Click the General tab; Select Clear History --> Yes
Delete Cookies --> OK;
Delete Files; make sure to check Delete All Offline Content --> click OK;
Close the browser

Download and run ATFCleaner from here:  http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25.

Download and run CCleaner from here:  http://www.ccleaner.com/download.

Try the Citrix page again.  If it doesn't work after cleaning up the browser and temp files, go back into Internet Options:

Click the Security tab; 
Select Custom Level and enable all ActiveX controls that are listed; Click OK;

Try again.


 

by: ljones_cnaPosted on 2009-09-09 at 04:46:31ID: 25290133

Also, is upgrading to IE7 or IE8 and option?

 

by: amagill1234Posted on 2009-09-09 at 15:48:44ID: 25296244

Hi again,
          Thanks for your responses, however, late yesterday afternoon, I finally resolved this issue. I have only been working on this account for a couple of months now, and I had never had anything to do with this web app. before, but yesterday afternoon, I found some documentation on one of our servers relating to this web app. After reading the docs, I installed another piece of software that works with this web app, and CITRIX to communicate to a server overseas. After installing this extra bit of software, the client can now connect to this web app. and use it properly.

Thanks very much for your assistance with this matter, I will award you the points anyway, since you have been so helpful in attempting to help resolve this issue for me.

Thanks & kind regards,
Andrew Magill

 

by: ljones_cnaPosted on 2009-09-10 at 04:06:27ID: 25299014

Glad you were able to resolve the problem.  Take care and thanks for the points.

20120131-EE-VQP-002

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