Albatross1953
asked on
browsers freeze
Both Firefox & Internet Explorer freeze after only a few seconds. It started with Firefox & then started with Internet Explorer after using it a few times. They started by not being able to close all the screens except through Task Manager. It seemed to clear up when I did a System Restore or used older versions of Flash & Java, but after a few days they became unusable. I uninstalled Firefox & installed the latest versions of both browsers but got the same results. I scanned for viruses & Malware. I found a glitch in the hard drive & replaced it by imaging. I downloaded Chrome & it froze also but I found that Opera works ok. The only change to my system was installing a D-Link router which sometimes redirected to the router login page when I was trying to browse. I also installed ScreenConnect but had it disabled while testing. Any suggestions?
ASKER
It does the same in Safe Mode. There is no D-Link app installed. It just goes to 198.162.0.1. That might be because of a set up error. I assigned a static IP & reserved it in the router to help ScreenConnect work more reliably. I just changed it to DHCP. I ran CCleaner & it didn't change anything. Correction on Chrome: it wouldn't run because there was an error about an old version. I finally got that to work but it will only use 1 tab. If you open a new tab, the old one will go away when you click on it again.
My logs show a bunch of Service Control Manager errors that say the Computer Browser service depends on the Server service which failed to start because a dependency service or group failed to start.
My logs show a bunch of Service Control Manager errors that say the Computer Browser service depends on the Server service which failed to start because a dependency service or group failed to start.
ASKER
I checked the Server service. It was running. I restarted it which also restarted the Computer Browser service but nothing changed.
ASKER
I have a 6 core CPU & 16 GB RAM. The CPU load is almost nothing. The Physical Memory Usage is 5 GB idling. Nothing changes when I open the browser.
That's strange if it does the same in safe mode. That indicates problem will be deeply in the system. Also try windows repair
ASKER
I tried Windows Repair. I downloaded the latest version of Win 7 Pro 64 & installed as an update. I uninstalled & reinstalled Firefox. It still freezes immediately. So does Internet Explorer. The cursor will move around, but it has no affect on the browser window.
ASKER
This morning Firefox freezes instantly & Internet Explorer won't connect. This is not a matter of just changing browsers. Some of the sites I must use REQUIRE Internet Explorer to function.
ASKER
If I leave the PC unattended for 2 hours, other windows start to freeze. The only way to continue is to enter Task Manager with Ctl/Alt/Delete & close the open windows. The cursor moves but won't click on anything.
ASKER
A clean install of Win 7 corrects the problem but that leaves a bigger problem of losing all the apps that I no longer have the activation codes for due to an Outlook problem.
So we know it's a software issue & an upgrade installation didn't affect it. Is there any other way to solve this?
So we know it's a software issue & an upgrade installation didn't affect it. Is there any other way to solve this?
ASKER
I was hoping for an actual repair instead of the old blanket solution of a clean installation. If I didn't have to use Internet Explorer for certain business sites, I would just use Chrome & ignore the problem.
ASKER
I've requested that this question be closed as follows:
Accepted answer: 0 points for Albatross1953's comment #a38389376
for the following reason:
No solution
Accepted answer: 0 points for Albatross1953's comment #a38389376
for the following reason:
No solution
ASKER
Here's the answer! Press the left & right buttons on the mouse simultaneously & the browsers returned to normal.
ASKER CERTIFIED SOLUTION
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ASKER
See post for correct answer.
ASKER
Correct solution
Try to uninstall D-link app
Try to clean computer with ccleaner (pc and regs)
Try to check if there are aby browser related error logs