firefox showing chinese for microsoft support
Whenever I go to a MS SUPPORT site (not community or technet or general MS sites, just support) like this one http://support.microsoft.com/kb/2917500 I get chinese looking characters (see screenshot). This is in firefox--if I use IE on the same PC it displays in English for the exact same link. Saw online that Real player may be a cause so I removed real player but issue persists. have also disabled and/or removed most of my Firefox add-ons and extensions but that did not help.
EE-Firefox-in-Chinese.jpg
EE-IE-in-English.jpg
EE-Firefox-in-Chinese.jpg
EE-IE-in-English.jpg
go to Firefox browser, there is Firefox icon at the corner around on most left and most top , and click
Web Developer->Character Encoding->Auto-Detect
Hope understand your question completely.If not , please point it out
Duncan
Web Developer->Character Encoding->Auto-Detect
Hope understand your question completely.If not , please point it out
Duncan
ASKER
UTF-16 encoding. Change it to a Western encoding (in FF)
Where
Firefox icon at the corner around on most left and most top
Can't find that
Where
Firefox icon at the corner around on most left and most top
Can't find that
SOLUTION
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The pticure you sent seems is from IE. make sure you are
running FF. There is a lot options, try or search around
Could you open Firefox browser If you don't have it , just download it
Duncan
running FF. There is a lot options, try or search around
Could you open Firefox browser If you don't have it , just download it
Duncan
it is at View icon in between (File, Edit, View, History, Bookmark, Tools, Help)
Please take a look at the image for the exact location
https://lh6.googleusercontent.com/-UOPdzoOYFfg/UzUyJ-FBHJI/AAAAAAAABDA/sc0wR2BVlhw/s0/ff-universal-none.png
Duncan
Please take a look at the image for the exact location
https://lh6.googleusercontent.com/-UOPdzoOYFfg/UzUyJ-FBHJI/AAAAAAAABDA/sc0wR2BVlhw/s0/ff-universal-none.png
Duncan
ASKER
https://support.mozilla.org/en-US/questions/997257
Tried this link--page was setup properly as indicated--tried the MS link again--still chinese
duncanb7 -- there are 2 pictures--one FF one IE; did you look at both pictues--one shows english the other chinese?
Tried this link--page was setup properly as indicated--tried the MS link again--still chinese
duncanb7 -- there are 2 pictures--one FF one IE; did you look at both pictues--one shows english the other chinese?
anyway, just go to FF, click around
Web Developer->Character Encoding->Auto-Detect
I tried my FF that is okay
Web Developer->Character Encoding->Auto-Detect
I tried my FF that is okay
ASKER
Tried View, Character Encoding, and Western -- no change
Went back to View, Character Encoding, and Unicode -- no change
Went back to View, Character Encoding, and Unicode -- no change
How about auto-detect (on not off), just try around other setting if have time
ASKER
On my FF my auto detect is OFF and the other options are (see picture)
EE-Firefox-Auto-Detect.jpg
EE-Firefox-Auto-Detect.jpg
SOLUTION
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ASKER
I have already uninstalled FF and I have gone to earlier versions and still the problem persists. I have been on the latest version too and still no luck.
SOLUTION
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ASKER
thanks but I had already checked that settings (see picture)
EE-Firefox-Lanuguages.jpg
EE-Firefox-Lanuguages.jpg
I've requested that this question be deleted for the following reason:
The question has either no comments or not enough useful information to be called an "answer".
The question has either no comments or not enough useful information to be called an "answer".
SOLUTION
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Sorry if I repeated some of the steps that had already been suggested. The problerm is that I cannot edit my comment because it has several images in it and Experts-Exchange hasn't yet fixed this bug.
ASKER
I am in Tampa, FL and my ISP is based in ST. Pete FL (Brighthouse). When I look up my IP it shows it is in Tampa; my MS email address is at least 20 years old--it is a MSN account and I have never had this problem. PLUS when I use Internet Explorer I do not have this issue--same PC, same ISP, everything the same except when using Firefox I get Chinese. I used the one suggestion you gave and now I can at least see English in the text but there is still lots of Chinese characters on the page. Further this is a fairly new development, about 2 to 3 months now--I think after a Firefox update. I did try to go back to an earlier version but that did not help.
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I did disable all ad-on and extensions--where possible I removed them. I did try removing all history when this first started and then again about 2 weeks ago. See picture--my setting are exactly the same as yours
ee-FF-Fonts.jpg
ee-FF-Fonts.jpg
SOLUTION
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ASKER
I did try removing all history when this first started and then again about 2 weeks ago-no luck
I'm sorry lionelmm. I am as stumped as you are at the moment. I have tried to replicate the issue by changing all manner of settings and then visiting the same page, but I can't.
ASKER CERTIFIED SOLUTION
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Great. :-)
ASKER
Thanks for all your time and efforts--appreciate it.
Thank you lionelmm
It looks like you have set an UTF-16 encoding. Change it to a Western encoding (in FF).