James Atherton
asked on
CRM 2011 case notes field
I have workflows sending emails on case creation, status update, escalation and the like. Problem is, try as I might, I cannot add the notes fields to the email. I want people to know what was done, and I place that information in notes, but where the heck is the notes field? Why is it the only field that I cannot get too from the email templates?
Am I missing something remedial here or am I just not doing it right? I have googled the snot out of this and found every answer except one that points me in the right direction.
Any thoughts?
Am I missing something remedial here or am I just not doing it right? I have googled the snot out of this and found every answer except one that points me in the right direction.
Any thoughts?
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