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How do i link my social listening with Microsoft Dynamics CRM 2013
I have acquired a license for Microsoft Social Listening and would like to monitor it within Microsoft Dynamics CRM 2013. I have a 5 user license for CRM and purchased a license for Social Listening. I can log in to Social Listening and work in there but I want it integrated with Microsoft Dynamics CRM
ASKER
Yes, both are on Office 365.
I have already done the configuration and it shows that it is part of CRM, but when I try to access Social Listening from within CRM, it says connection error. See attached screen shot.
SocialListeningError.doc
I have already done the configuration and it shows that it is part of CRM, but when I try to access Social Listening from within CRM, it says connection error. See attached screen shot.
SocialListeningError.doc
I wonder if this article might help you http://support.microsoft.com/kb/2937325
ASKER
Thank you for the link. I tried that but it is still giving me the error.
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If so, then in CRM navigate to Settings | Administration and then click on Microsoft Social Listening Configuration and follow the steps.
If not, then I don't think you can link them.