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Question Mark Causing Accented Letter E in Outlook 2007

On a newly purchased laptop running Windows 7, after every other bootup, if an email is being composed, pressing the Question Mark key causes the letter E to appear with an accent aigu instead of a question mark. That is, on one boot up, the Question Mark key causes a question mark to be displayed, but after the next boot up, an E with accent aigu.

The version of Outlook 2007 being used on this laptop is exactly the same as the version used on other computers in our organization which do not exhibit this problem. None of these computers run Windows 7.

I have seen this type of problem reported using Google searches but no solutions. I don't recall seeing the problem reported for any Windows 7 computers. I have seen it reported for ote Office 2007 products and with other punctuation marks causing the problme.


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qz8dsw
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1) check that outlook is set to reply all mails in unicode
2) make sure you use proper FR kayboard, i.e not Belgian, Swiss or Congolese in France.
3) Set it as a system default, reboot and check again.
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Sorry for the lateness in getting back to this. Since I received feedback on this issue it seems to have gone away. Without recurrence of the problem I can't test out any possible solution.

How should I proceed, as far as finalizing a reply here?
To: finalword:

I tried this solution, as just now the user encountered the problem again. He removed the French keyboard, and proceeded with the rest of your instruction. After this, he tried pressing the Question Mark key in a Reply Email and the accented character was printed, not the Question Mark.

Note: After the French keyboard was removed, there were two keyboard maps remaining, a multilingual one and US English.

Shluld he remove the mulitilingual one?
It said it was a "standard" keyboard, so he was hesitant to remove it.
Go ahead and removed multilingual.  You can always add it back later if you want.

You should be able to hit the Left ALT + SHIFT to switch through the keyboards, so you can try hitting that and then try it as well.