RealTime-Services
asked on
Global Address List is not updating
We are using Exchange 2003 on a Server 2003 machine. I have added one user and removed another, as well as modified other distrobution groups attributes (name, alias etc). I did this 2 days ago and today I still show no changes. The deleted user is no where to be found in active directory but she still shows up in the GAL. (Using Outlook 2003 cached). The changes have replicated in OWA but not for Cached Outlook. I have restarted the exchange information store, updated recipient policy and RUS. I rebuilt the GAL, all with no change. I try to download the a newer copy of the Address Book (Tools - Send and Recieve - Address Book - GAL), with no change. My director suggested running Domainprep again, I'm not sure how that will help. We went through all the proper steps upon initial installation of Exchange 2003 (Forestprep and Domainprep). I'm at a loss for ideas, any suggestions?
Hi RealTime-Services :-),
Since we haven't heard from you for a couple of days could you please give us an update on the status of this question?
See: https://www.experts-exchange.com/help.jsp#hi51 Thank you, turn123's friendly update request script.
Offtopic comments about this script to https://www.experts-exchange.com/questions/21188389/Unanswered-question-list-and-ping-feedback-and-bugs.html please :-).
Since we haven't heard from you for a couple of days could you please give us an update on the status of this question?
See: https://www.experts-exchange.com/help.jsp#hi51 Thank you, turn123's friendly update request script.
Offtopic comments about this script to https://www.experts-exchange.com/questions/21188389/Unanswered-question-list-and-ping-feedback-and-bugs.html please :-).
ASKER
I've tried your suggestion ulp45. I still have the same GAL as I did before. No changes.
In cache mode, it uses offline address book which will be updated by exchange once every 24 hour. You can manually rebuild it and sync your outlook again to see if it reflect the change you've made.
Hi RealTime-Services :-),
Since we haven't heard from you for a couple of days could you please give us an update on the status of this question?
See: https://www.experts-exchange.com/help.jsp#hi51 Thank you, turn123's friendly update request script.
Offtopic comments about this script to https://www.experts-exchange.com/questions/21188389/Unanswered-question-list-and-ping-feedback-and-bugs.html please :-).
Since we haven't heard from you for a couple of days could you please give us an update on the status of this question?
See: https://www.experts-exchange.com/help.jsp#hi51 Thank you, turn123's friendly update request script.
Offtopic comments about this script to https://www.experts-exchange.com/questions/21188389/Unanswered-question-list-and-ping-feedback-and-bugs.html please :-).
ASKER
I also attempted to rebuild the OAB, with no change.
ASKER CERTIFIED SOLUTION
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ASKER
I discovered this answer on my own about 3 weeks ago. But since TheCleaner suggested it, I gave him the points. This issue with the GAL in cached mode is apparently a bug or problem with the GAL. Microsoft is aware of it but has yet to address it with any security update or service pack. This is the best work around.
RealTime-Services,
Well, I feel bad taking that many points for an answer you already had. If the mods see this they are more than welcome to refund most of the points (gimme some I guess) to RealTime.
Glad it worked for you...it was a pain in my side as well.
-TheCleaner
Well, I feel bad taking that many points for an answer you already had. If the mods see this they are more than welcome to refund most of the points (gimme some I guess) to RealTime.
Glad it worked for you...it was a pain in my side as well.
-TheCleaner
I've got the same problem but the KB article doesnt exits anymore, anyone got this documented by any change, and help will be appreciated
Yes, I am having the same issue and would love to take a gander at that support article.
Yes, I am having the same issue and would love to take a gander at that support article.
Here's the KB article guys "via google cache"
SYMPTOMS
After update Exchange address list entries, new address list entries may appear not be update by local outlook 2003 clients that using outlook with "cached mode" enable.
CAUSE
The problem occurs when an Active Directory administrator made a change to an entry in the GAL, but even after waiting for Active Directory replication,
users still see the old value.
When running in "cached mode", the offline address book is automatically downloaded and is used by the client.
By default, most address book data will be retrieved from the "OAB", and then back-filled by RPC requests to the Active Directory.
However, if a property is found in the "OAB", no check is made to see if that property has been recently updated in the Active Directory.
Because "OAB" generation only takes place once a day in 05:00 AM (by default), users may complain to the support desk that their directory
change requests have not been satisfied.
RESOLUTION
To resolve this issue you can make a change in the local client machine settings or change the "OAB" creation interval.
A. Change local machine settings:
Outlook 2003 running in "cached mode" download offline address book to the local machine and use it as local information source instead of Exchange "GAL".
To change this default behavior follow the instructions bellow:
1. Close outlook mail client.
2. Delete any "OAB" on the local computer.
3. Go to "Start" -> "Run".
4. Write "Regedit" and press on "Enter" button.
5. Navigate to:
HKEY_CURRENT_USER\Software
6. Add new registry key:
Parameter: "DownloadOAB"
Type: "REG_DWORD"
Value: "0x00000000"
7. Close "Regedit" and open outlook mail client.
Note: The outlook client would connect to the closet "global catalog" server to get "GAL" address list instead of
the old "OAB" entries.
B. Change the "OAB" creation interval:
1. Open "Exchange System Manager".
2. Expand the Recipients container.
3. Click Offline Address Book.
4. Right-click on "Default Offline Address Book" in the right pan.
5. Choose "Properties. ".
6. In the Update Interval drop down list on the General tab choose one of the default settings, or click Customize and
choose your own set of generation times.
Note: By default new "OAB" is created each day on 05:00 AM.
Outlook 2003 cached mode checks for incremental updates to the address book every 24 hours.
If an incremental update fails, it will keep retrying every 1 hour until it succeeds.
If Outlook 2003 does not have a Offline Address Book downloaded (first time sync of an OST), then it will
keep attempting an full download every hour until it succeeds.
7.Click on "Ok" button.
MORE INFORMATION
How to force Outlook 2003 to resolve proxy addresses and custom properties in Cached Mode
http://support.microsoft.com/?kbid=831124
SYMPTOMS
After update Exchange address list entries, new address list entries may appear not be update by local outlook 2003 clients that using outlook with "cached mode" enable.
CAUSE
The problem occurs when an Active Directory administrator made a change to an entry in the GAL, but even after waiting for Active Directory replication,
users still see the old value.
When running in "cached mode", the offline address book is automatically downloaded and is used by the client.
By default, most address book data will be retrieved from the "OAB", and then back-filled by RPC requests to the Active Directory.
However, if a property is found in the "OAB", no check is made to see if that property has been recently updated in the Active Directory.
Because "OAB" generation only takes place once a day in 05:00 AM (by default), users may complain to the support desk that their directory
change requests have not been satisfied.
RESOLUTION
To resolve this issue you can make a change in the local client machine settings or change the "OAB" creation interval.
A. Change local machine settings:
Outlook 2003 running in "cached mode" download offline address book to the local machine and use it as local information source instead of Exchange "GAL".
To change this default behavior follow the instructions bellow:
1. Close outlook mail client.
2. Delete any "OAB" on the local computer.
3. Go to "Start" -> "Run".
4. Write "Regedit" and press on "Enter" button.
5. Navigate to:
HKEY_CURRENT_USER\Software
6. Add new registry key:
Parameter: "DownloadOAB"
Type: "REG_DWORD"
Value: "0x00000000"
7. Close "Regedit" and open outlook mail client.
Note: The outlook client would connect to the closet "global catalog" server to get "GAL" address list instead of
the old "OAB" entries.
B. Change the "OAB" creation interval:
1. Open "Exchange System Manager".
2. Expand the Recipients container.
3. Click Offline Address Book.
4. Right-click on "Default Offline Address Book" in the right pan.
5. Choose "Properties. ".
6. In the Update Interval drop down list on the General tab choose one of the default settings, or click Customize and
choose your own set of generation times.
Note: By default new "OAB" is created each day on 05:00 AM.
Outlook 2003 cached mode checks for incremental updates to the address book every 24 hours.
If an incremental update fails, it will keep retrying every 1 hour until it succeeds.
If Outlook 2003 does not have a Offline Address Book downloaded (first time sync of an OST), then it will
keep attempting an full download every hour until it succeeds.
7.Click on "Ok" button.
MORE INFORMATION
How to force Outlook 2003 to resolve proxy addresses and custom properties in Cached Mode
http://support.microsoft.com/?kbid=831124
I do not have this folder underneath in my registry. I do not have a cached mode folder. I have checked under policies as well since the article says to check there. My GAL is perfect in OWA and non cached mode, but will not update in Outlook. Please advise
Any help would be appreciated
Any help would be appreciated
I've resolved this issue by closing outlook and deleting ost files inside %USERPROFILE%\Local settings\Application data\MIcrosoft\Outlook
After opening Outlook it resynced with Exchange and downloaded updated Address Book.
I didn't find a solution to push update on all clients though... And, I also don't have a cached mode key in windows registry...
After opening Outlook it resynced with Exchange and downloaded updated Address Book.
I didn't find a solution to push update on all clients though... And, I also don't have a cached mode key in windows registry...
delete the ost file
reactivate the cache mode
download the address book
any change?