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6.0

Adobe Acrobat 6.0 Professional freezes on start up

Asked by robertproden in Miscellaneous Software, Adobe Type Manager

Tags: responding, problem

I've owned Adobe Acrobat 6.0 Professional for about 6 months. No problem until a few days ago. Have not added anything to my PC which runs 2000 Professional since installing Acrobat.

The first time I had the problem, Adobe Acrobat would not open a PDF file. A window stating: "Could not find Acrobat External Windows Handler" came up.

The next five or six times I wanted to open a PDF file I tried opening Acrobat first. It immediately froze. The message at attempted restart was "Font Capture Problem - ending program "Font Capture" - program not responding."

The following few times the message changed to: "Acrobat Plug In could not find Adobe Acrobat."

I've already been through the Adobe "help" solutions which did not help me at all. Following their instructions I unistalled the previous versions of Readers I had (4.0, 5.0 and 6.0 and finally unistalled Professional 6.0).

I then re-installed Professional 6.0 from my exe file to no avail.

I performed the other 15 steps Adobe recommends, to no avail.

There was a step I could not finish which entailed going to the Start Menu, Run and entering c: enter, then "cd\" - at that point the prompt stated that "cd\" could not be found. Perhaps that's a clue.

Please, I want a REAL, custom solution - I don't want to be sent back to Adobe's worthless "help" online forum. As far as I'm concerned it's nothing but a sorry excuse for a company I used to respect to no longer offer real support for their proudcts.

Case in point - one of the first solutions Adobe offers is to "upgrade to 7.0." Yet, when I researched the same problem on Adobe's forum for 7.0, I discovered that 7.0 has the same problem with no better solution than their 15 step solution which did not help me for my 6.0!

Thank you very much.

Robert P

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[+][-]02/01/05 11:40 PM, ID: 13200793Accepted Solution

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About this solution

Zones: Miscellaneous Software, Adobe Type Manager
Tags: responding, problem
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Solution Provided By: robertproden
Participating Experts: 3
Solution Grade: A
 
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