Question

Battle for Middle Earth - PC Crashes

Asked by: Evarest

Hi,

i installed the game LOTR - Battle for Middle Earth today and things went wrong...

When i start the game, the splash screen pops up, in tasklist i see that some tmp file is created and game.dat is loaded. All fine till then i guess...

However, after a while (when normally the game would switch to full screen mode), my computer just RESTARTS!! You can imagine this is a quite annoying thing to happen...

To make things even worse: I CAN run Batlle for Middle Earth at home (on my other PC). This PC is a 800 MHz PIII, Win XP, 256 MB RAM, ATI Rage Fury (thus: ancient). Of course, i only can run it in lowest detail mode, and it just doesn't run smoothly...

The PC I really want to run BfME on is a 1.6 GHz PIV, Win XP Pro, 512 MB RAM, ATI Radeon 9250 (128 MB DDR). But this PC gives the above mentioned problems.

If you want i can post the numerous crashdumps i get when my PC restarts after the crash (i get about 5 each time).

I have reinstalled the drivers for the display adapter, uninstalled and reinstalled BfME and even replaced the ATI Radeon with an old 32 MB Geforce MX card. Nothing worked.

Maybe it's something to do with the sound card (sound blaster 5.1)?

Does anyone have these problems too? And is there any solution?

I really hope you can help me get under way!
Evarest

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Asked On
2005-02-20 at 13:19:07ID21322045
Tags

middle

,

battle

,

earth

,

crash

Topic

Miscellaneous Software

Participating Experts
5
Points
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Comments
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Answers

 

by: MASQUERAIDPosted on 2005-02-20 at 13:31:21ID: 13358822

Well the minimum spec should be any 32Mb Direct3D Video Card
But also
Windows 2000/XP
Intel Pentium 4/AMD Athlon 1.3GHz
256Mb RAM
3.5Gb HD Space
8x DVD-Rom
DirectX9.0b Compatible Sound Card

Things to check out first:
DirectX (Try DXDIAG.EXE & check everything is supported with no errors)
Soundcard - latest drivers? http://www.soundblaster.com/drivers/
Also check the ATI drivers http://www.ati.com/support/driver.html

 

 

by: MASQUERAIDPosted on 2005-02-20 at 13:33:18ID: 13358835

Also try launching the game with the lowest graphic settings to begin with

 

by: EvarestPosted on 2005-02-20 at 13:42:55ID: 13358874

Maybe i'll clearly state my specs first :-)

Windows XP Pro
Intel Pentium 4 1.6 GHz
512 MB SDRAM
+80 GB HD Space (15 GB on C:\)
8x DVD RW
DirectX 9.0c

ATI Driver is updated to the latest Catalyst.

I've debugged the dmp file and it's complaining that vsdatant.sys is the problem. I'm now updating my symbols and will get back when that's done...

PS.: is it true that vsdatant.sys is a file from ZoneAlarm??

 

by: MASQUERAIDPosted on 2005-02-20 at 13:48:39ID: 13358896

>>PS.: is it true that vsdatant.sys is a file from ZoneAlarm??

Yes, TrueVector Device Driver
lives in \windows\system
Current version is 5.5.062.011
Shoud be 280,344 bytes

Will wait to hear. Don't forget the SB Driver especially if you are using the default XP installed version.

 

by: venom967371Posted on 2005-02-20 at 16:16:17ID: 13359363

could u please give the error code that would be really helpful

 

by: venom967371Posted on 2005-02-20 at 16:28:21ID: 13359400

if i was u i would try uninstalling zonealarm and installin a newer versioin or get the updates

 

by: kneHPosted on 2005-02-21 at 01:32:11ID: 13361128

Usually the developpers will bring out a patch. Have a peak at tehir websiet to see if it's there already. (I hope you bought the game cos else a patch will prolly not work)
To stop it in the meanwhile set it to a lower resolution. And see if that solves it. There's usually an executable in the dir the game is in called setup or something... set it in there.

 

by: EvarestPosted on 2005-02-21 at 04:27:50ID: 13362124

The problem has been solved:

yesterday i uninstalled Zonealarm, and everything went fine except that Windows is still showing the some error when it restarts. I can't open it in WinDbg as it seems to be corrupted so i don't know what it's about...

I'm now installing another firewall instead of Zonealarm, hoping that this will solve the problems...

Evarest

 

by: EvarestPosted on 2005-02-21 at 16:03:22ID: 13367745

I still can't open any crash dump Windows creates. It's quite annoying that every time windows starts, the System Error dialog pops up.

Is there any way I can determine which file is the cause of this "serious" System Error?

 

by: cogitate4uPosted on 2005-02-23 at 14:25:05ID: 13387854

You need to install the patch, most likely.

 

by: venom967371Posted on 2005-02-24 at 07:42:40ID: 13393581

yeah look in your event viewer it will tell u more on what is goin on start>my computer>change a setting>admin tools>event viewer

 

by: venom967371Posted on 2005-02-24 at 07:45:49ID: 13393617

more than likely its a file called vsmon.exe and the easiest way is to reboot in safe mode and delete it because it runs as a service its the file that runs the true vector internet monitor hope it helps good luck

 

by: venom967371Posted on 2005-02-24 at 08:08:21ID: 13393884

here are all the files assosiated with zone alarm ensure they are removed
- Directories:

1) Zone Labs from C:\Program Files
2) zonelabs from C:\WINDOWS\System32
3) zonelabs from C:\WINDOWS\Profiles\All Users\Start Menu\Programs
4) Zone Labs from C:\Documents and Settings\All Users\Start Menu\Programs

- Files:

1) C:\WINDOWS\Profiles\All Users\Start Menu\Programs\Startup\zonealarm
2) C:\WINDOWS\Profiles\All Users\Start Menu\Programs\Startup\zonealarm pro
3) C:\WINDOWS\System32\vsdata.dll
4) C:\WINDOWS\System32\vsdatant.sys
5) C:\WINDOWS\System32\vsmonapi.dll
6) C:\WINDOWS\System32\vsnetutils.dll
7) C:\WINDOWS\System32\vspubapi.dll
8) C:\WINDOWS\System32\vsutil.dll
9) C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ZoneAlarm

NOTE: Please verify that none of the files listed above remain in the directory C:\WINDOWS\Temp.
 Delete the directory "C:\WINDOWS\Internet Logs".
empty the recyling bin then clean it out of the registry here are all the registy keys assosiated with zone alarm go to Start/Run and type: "regedit." Use Control-F to find and F3 to Find Next.

Registry Entries:

- Key: HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs and all its subkeys and values.
- Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Uninstall\ZoneAlarm


These two registry keys, and all their subkeys, denote the TrueVector service and the TrueVector device driver:

- Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
- Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


This registry key and its subkeys denote ZoneAlarm's alert logging service:

- Key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\minilog


This is a database that contains a long list of values, but only these values are related to ZoneAlarm and TrueVector:

- Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\SharedDLLs
- Values:

C:\Program Files\Zone Labs\ZoneAlarm\tutorwiz.dll
C:\WINNT\System32\vsdata.dll
C:\WINNT\System32\vsdatant.sys
C:\WINNT\System32\vsmonapi.dll
C:\WINNT\System32\vsnetutils.dll
C:\WINNT\System32\vsnetu.dll
C:\WINNT\System32\vspubapi.dll
C:\WINNT\System32\vsutil.dll
C:\WINNT\System32\Zone Labs\html.tdr
C:\WINNT\System32\Zone Labs\vsdb.dll
C:\WINNT\System32\Zone Labs\minilog.exe
C:\WINNT\System32\Zone Labs\vsmon.exe
C:\WINNT\System32\Zone Labs\vsruledb.dll


For each user who has run ZoneAlarm, there are registry keys in

- Key: HKEY_CURRENT_USER\Software\Zone Labs


The following keys allow the user to modify the sound that is played when there is an alert through use of the Control Panel Sounds applet:

- Key: HKEY_CURRENT_USER\AppEvents\EventLabels\InternetAl ert
- Key: HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\InternetAlert\.current


The following keys are related to ZoneAlarm's MailSafe Feature:

- Key: HKEY_CLASSES_ROOT\ZAMailSafe


For ZoneAlarm, The following keys can be removed:

- Key: HKEY_CLASSES_ROOT\zl0
- Key: HKEY_CLASSES_ROOT\ZAMailSafe

reboot and it should be good to go


 

by: venom967371Posted on 2005-02-24 at 08:12:53ID: 13393953

o one more thing ensure that u only delete the shared dll values listed and not the whole HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\SharedDLLs key that is listed only delete C:\Program Files\Zone Labs\ZoneAlarm\tutorwiz.dll
C:\WINDOWS\System32\vsdata.dll
C:\WINDOWS\System32\vsdatant.sys
C:\WINDOWS\System32\vsmonapi.dll
C:\WINDOWS\System32\vsnetutils.dll
C:\WINDOWS\System32\vsnetu.dll
C:\WINDOWS\System32\vspubapi.dll
C:\WINDOWS\System32\vsutil.dll
C:\WINDOWS\System32\Zone Labs\html.tdr
C:\WINDOWS\System32\Zone Labs\vsdb.dll
C:\WINDOWS\System32\Zone Labs\minilog.exe
C:\WINDOWS\System32\Zone Labs\vsmon.exe
C:\WINDOWS\System32\Zone Labs\vsruledb.dll
values

 

by: turn123Posted on 2005-03-02 at 02:18:11ID: 13437657

Hi Evarest :-),
Since we haven't heard from you for a couple of days could you please give us an update on the status of this question?
See:  http://www.experts-exchange.com/help.jsp#hi51 Thank you, turn123's friendly update request script.
Offtopic comments about this script to http://www.experts-exchange.com/Applications/Q_21188389.html please :-).

 

by: EvarestPosted on 2005-03-02 at 02:59:51ID: 13437875

First of all: i'm sorry that it took me so long to answer... I had a very busy week...

Second: BoME now functions correctly. I haven't found any patches for it, but to be quite frank i haven't searched a lot. I decided to remove ZoneAlarm as i gave me other problems as well. Now i'm running Kerio Personal Firewall, which seems to do the job just fine...

I couldn't get rid of the system error i was talking about. However, it seems to be disappearing by itself, as it just pops up occasionally instead of every time i start the PC.

Conclusion:
the problem lay with ZoneAlarm's vsdatant.sys, which i could remove and unregister using the normal deinstallation procedure of ZoneAlarm.

As Masqueraid had confirmed my suspicions, i'm glad to grant him his points.

Thanks a lot for all your inputs!
Evarest

20120131-EE-VQP-002

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