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	[x] Attachment Details

Veritas BackupExec 10.0 hotfix and service packs will not install

[x]

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7.8

Zone: Miscellaneous Software

Tags: backup, exec, error, veritas

I am having a issue on one of our clients servers. In response to a recently released security advisory Veritas has released a hotfix for BackupExec. I have successfully installed it on all but one of our clients. Every Veritas update I try to run does the same thing. The update applications starts, it says it is preparing the installation, I click Update to actually begin the installation, it starts to do something but then immediatly stops and I get the following the message:

Install Wizard ERROR!

The wizard was interrupted before VERITAS Backup Exec for Windows Servers could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again.

Then all I can do is click to Finish to exit the installation. Also in the event log this error is logged:

Event Type:      Error
Event Source:      MsiInstaller
Event Category:      None
Event ID:      1024
Date:            8/18/2005
Time:            10:55:00 AM
User:            *****\administrator
Computer:      ****
Description:
Product: VERITAS Backup Exec for Windows Servers - Update '{90BBDB2C-A880-425A-B54F-DA7DF734F3D9}' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Anyone have any idea what is going on here? This is a Windows 2003 Small Buisness server, the Backups are running fine right now, I just want to install the latest patches.

Thanks, Luke

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