Question

Failed backups with Veritas V.10

Asked by: global-e

Hi,

A customer of ours has a problem with Veritas backup.
Customer has a brand new server which has only been in production for 1 week now.
They are getting the following error message in the backuplog:

"Job ended: vrijdag 9 juni 2006 at 23:34:20
Completed status: Failed
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors

For additional information regarding this error refer to link V-79-57344-65072

Backup- D: DataV-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The Exchange Server is not responding. Backup set canceled.
V-79-57344-65072 - The Exchange Server is not responding. Backup set canceled.
AOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Option used: No.
The network connection failed during the snapshot. Check the network, and then run the job again.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled."

I've checked the Veritas website and a possible solution for this, they tell is to uncheck the M-drive in the backup selections.
However, windows 2003 doesn't show the M-drive by default, so i can't uncheck this.

Last week i had the same error; then i restarted the Veritas services and after that had 2 100 % succeeded jobs.
Last night de backup again had the same error; i restarted the service again today, but hope someone has a permanent solution.

many thanks in advance.

Robert

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Asked On
2006-08-07 at 01:25:25ID21945312
Tags

0xe000fe30

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veritas

Topic

Miscellaneous Software

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Answers

 

by: dann47Posted on 2006-08-07 at 04:49:28ID: 17262998

Hi there, can you post me the event that comes up in windows event viewer please so i can help more.

Quick glimpse though i suggesting an remote agent problem, so could you tell me what agents you have installed please.

Is it fully patched?  If so, did you re install agents after deploying the agents?

 

by: global-ePosted on 2006-08-07 at 05:18:39ID: 17263115

Hi, thanks,

It's the SBS version that is running; it installs the remote agent bij default.
Actually the server is only backupping the local drives, so there is  no remote server being backupped.
I think the server somehow wants to backup itself through the remote agent......

Additional error information in the veritas backuplog:
"V-79-57344-65072 - The Exchange Server is not responding. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
AOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Option used: No.
The network connection failed during the snapshot. Check the network, and then run the job again.

V-79-57344-65072 - The connection to target system has been lost. Backup set canceled."

NOTE:  after having excluded exchange mailboxes from veritas backup, same error from the remote agent...


From application log:

"Type gebeurtenis:      Fout
Bron van gebeurtenis:      Backup Exec
Categorie van gebeurtenis:      Geen
Gebeurtenis-id      34113
Datum:            4-8-2006
Tijd:            23:55:28
Gebruiker:            n.v.t.
Computer:      SBSERVER01
Beschrijving:
Backup Exec Alert: Job Failed
(Server: "SBSERVER01") (Job: "Dagelijkse Back-up") Dagelijkse Back-up -- The job failed with the following error: A communications failure has occurred.
 

Type gebeurtenis:      Fout
Bron van gebeurtenis:      Backup Exec
Categorie van gebeurtenis:      Geen
Gebeurtenis-id      57860
Datum:            4-8-2006
Tijd:            23:00:36
Gebruiker:            n.v.t.
Computer:      SBSERVER01
Beschrijving:
An error occurred while attempting to log in to the following server: "SBSERVER01\SBSMONITORING".
 SQL error number: "0011".
 SQL error message: "[DBNETLIB][ConnectionOpen (Connect()).]De SQL-server bestaat niet of de toegang tot de server is geweigerd.
".

 

by: dann47Posted on 2006-08-07 at 07:30:26ID: 17263964

What agents do you have please?  Sounds like the exchange agent is not installed correctly (if at all).

 

by: global-ePosted on 2006-08-07 at 07:50:15ID: 17264114

The Small business version is included a number of agents, see
http://www.symantec.com/Products/enterprise?c=optlist&refId=296&cid=1018

With installation you can't check or uncheck any options; the package (including the options) is installed completely.

We have done this now 2 times (incl. reboots and stuff), but error is coming back.

Regards
robert

 

by: dann47Posted on 2006-08-07 at 10:57:27ID: 17265632

Anychance of a translation to english please?

An error occurred while attempting to log in to the following server: "SBSERVER01\SBSMONITORING".
 SQL error number: "0011".
 SQL error message: "[DBNETLIB][ConnectionOpen (Connect()).]De SQL-server bestaat niet of de toegang tot de server is geweigerd.

 

by: dann47Posted on 2006-08-07 at 10:58:37ID: 17265641

 

by: global-ePosted on 2006-08-15 at 00:12:42ID: 17316102

In absence of my collegue (2 week Holiday) i'm keeping this post open.

to dann47:
I see you understood the error without us handing you over a translation. I'm sorry to inform you i've alreadey tried the solution in the suggested link. This wil indeed solve the SBSMonitoring error, but this error is of no influence to our problem. In fact, we dot not even back-up any SQL- or MSDE-instance.

It will, however, help cleaning up the event log of non-interesting events.

I happen to be on site for the next few hours and it seems the back-up has run succesfully for 5 days in a row now. Still don't believe the problem is solved though, because there were no major (or minor) configuration changes.


Regards,

Eric

 

by: dann47Posted on 2006-08-15 at 09:14:07ID: 17318995

have you updated fully?

 

by: global-ePosted on 2006-08-15 at 23:50:27ID: 17324109

dann47,

Back-up Exec and Windows have been updated fully.

The server is even using the latest hardware-drivers.

Back-up has run succesfully for 6 days in a row now. It's a record.


Regards,

Eric

 

by: dann47Posted on 2006-08-16 at 04:25:38ID: 17325230

Ok lets keep an eye on this then.  Keep me posted

20120131-EE-VQP-002

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