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8.0

UPS Worldship GetHostIP.exe crash causes DNS error 53670

Asked by aconway in Miscellaneous Software, Windows XP Operating System, Network Software Firewalls

Tags: worldship, ups, error

I've been dealing with this error message off and on for the past 1.5 years and 3 versions of the UPS Worldship Software (7.x, 8.x and 9.x).

I've had it installed on 4 different machines (XP Pro) and EVERY single one eventually develops this error after a few months -- it works flawlessly for a like 2-4 months, then breaks and generates a Windwos Crash error for GetHostIp.exe when it tries to start communicating with UPS when you load into the software.  

If I totally uninstall, delete and reinstall the software, it fixes it!..  but then it eventually falls back into this error and I have to repeat the process.  Their software is so bloated, it takes forever to install too.

The UPS techs are pretty inept and always start off with "allow these 5 EXE's and ports blah blah", well I don't think that's the issue.  There is no personal firewall on any of these workstations and our network firewall allows everything out that originates from the LAN by default (and UPS doesn't seem to understand this concept).  

To me, it seems like very poorly coded and buggy software.  As I said, it works fine for about 3 months, then the software starts crashing with the GetHostIP.exe error out of no where.  I am the LAN admin and I don't make any changes to our firewall, network or workstations that would initiate this problem.

I have read that I should create a firewall (Sonicwall Pro, Enhanced) rule to allow 152.something.x.x (I have it written down somewhere), basically the UPS Network.. I am willing to try that, but I don't foresee that being the resolution to this issue, as our firewall lets everything out that originates from the LAN int he first place.

Thoughts -- from a REAL tech perspective?  PLEEASE!  I am really wanting to find what I could be missing (I know a lot, but not everything!)..  and what is the actual CAUSE of this inevitable crash.
Related Solutions: UPS Link upload fails on Windows 2003 R2 SP2 Server
[+][-]09/13/07 06:15 AM, ID: 19883314Accepted Solution

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Zones: Miscellaneous Software, Windows XP Operating System, Network Software Firewalls
Tags: worldship, ups, error
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Solution Provided By: aleinss
Participating Experts: 2
Solution Grade: A
 
[+][-]09/12/07 06:59 PM, ID: 19881182Assisted Solution

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[+][-]09/13/07 10:34 AM, ID: 19885584Author Comment

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