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01.03.2008 at 03:36AM PST, ID: 23055224
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6.8

Error opening ACT! 2008 address book from outlook 2007...

Asked by abers in Miscellaneous Software, ACT

Tags: , ,

I am receiving an error everytime I open Outlook that states "The ACT! Address Book Service is not properly configured, or one of the configured databases is locked.  Do you want to configure it now?"  

I am prompted with a choose as to whether I want to configure it now.  If I choose no, then Outlook opens normally although the ACT! addin does not load.  If I choose yes to configure the database, I am prompted to provide the username and password for the database.  I enter the required information and click ok.  I am then prompted with another error message.  "The indicated database cannot be opened, it is either not properly configured or it is currently locked. Please check the path, username and password."

If i disable the Windows firewall outlook seems to open fine. I have contacted ACT who asked me to add various exclusions to the Windows Firewall, which I have done, but it has not resolved the issue.

I am using Outlook 2007 and ACT! 2008 with Windows Vista.  Start Free Trial
[+][-]01.03.2008 at 11:15AM PST, ID: 20575568

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[+][-]01.03.2008 at 11:00PM PST, ID: 20580380

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[+][-]01.07.2008 at 08:36AM PST, ID: 20600689

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[+][-]01.07.2008 at 01:28PM PST, ID: 20603400

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[+][-]01.08.2008 at 02:23AM PST, ID: 20607251

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[+][-]01.08.2008 at 02:33AM PST, ID: 20607284

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[+][-]01.08.2008 at 02:34AM PST, ID: 20607290

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[+][-]01.08.2008 at 02:39AM PST, ID: 20607305

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About this solution

Zones: Miscellaneous Software, ACT
Tags: Sage, ACT!, 2008
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Solution Provided By: GLComputing
Participating Experts: 3
Solution Grade: A
 
 
[+][-]01.08.2008 at 02:45AM PST, ID: 20607340

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[+][-]01.08.2008 at 02:49AM PST, ID: 20607356

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