August 29, 2008 03:52pm pdt

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	[x] Attachment Details

Content advisor turns on by itself.

Zones: Miscellaneous Software, Windows XP Operating System, Internet Explorer Web Browser

Tags: microsoft, windows xp sp2 32bit, content advisor

Hi, I work in a university computer testing lab. I set up a model computer with content advisor enabled. I put about 5 sites in the list to see how it would work. I later updated the list to include over 50 sites and then created a ghost image. (gs 2.0.1). I sent this image out to over 200 computers and it seemed to work fine. Suddenly, after a few weeks without problem, I started getting content advisor windows popping up saying that it required my password. I checked the access list and my list had reverted back to its previous state of the 5 site I started with, on most if not all of the computers. I updated the list yet again, and made/sent a new image. A few weeks later the same thing happened. I updated the list, and then I disabled content advisor completely, made/sent new image. A few weeks later content advisor had turned back on, and reverted back to the old list, on most of the computers, and it seems that when it happens, it happens on all the computers at the same time.
I then went into the registry, and deleted the key that enables content advisor, and a few weeks later they all had a key reinstalled in the registry. The key btw, is HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\RATINGS\KEY

I then went into the registry, deleted the entire ratings folder, and cleaned out the registry with ccleaner, i believe was the name. I restarted the computer, and verified that the ratings folder was completely gone from the registry. I checked content advisor and it was off. I created a new image, and it worked fine... for about 2 weeks, then some how the folder reappeared, the key was back in the folder, and content advisor was re-enabled, with the original 5 sites I had set up!!!! This happened on at least 30 of the 40 computers I sent the new image to, all on the same day.
I am thinking that when the computers receive an automatic update, the folder somehow reinstalls, and for some reason put the key back in the registry, which re-enables content advisor. I can not turn off automatic updates, as it is set by university domain policy.

Any ideas, of how to get rid of this problem for good. Right now I have to hand around the lab to see if it will turn itself back on, and if it does I have to go to every computer as somebody sits down to take a test, to turn it off.

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4.0

Question Stats

Zone: Software

Question Asked By: dwils15

Solution Provided By: dwils15

Participating Experts: 2

Solution Grade: B

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