Google Earth crashes on closing

Jackieman - thank you for your response.

Event log from Desktop for yesterday  (Desktop has NOT crashed today when closing Google Earth) :  

Faulting application googleearth.exe, version 5.1.3509.4636, time stamp 0x4ab2c0b3, faulting module googleearth.exe, version 5.1.3509.4636, time stamp 0x4ab2c0b3, exception code 0xc0000005, fault offset 0x0091eda0, process id 0x1620, application start time 0x01ca5c711b13d8fe.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2009-11-03T10:59:14.000Z" />
  <EventRecordID>22674</EventRecordID>
  <Channel>Application</Channel>
  <Computer>admin-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>googleearth.exe</Data>
  <Data>5.1.3509.4636</Data>
  <Data>4ab2c0b3</Data>
  <Data>googleearth.exe</Data>
  <Data>5.1.3509.4636</Data>
  <Data>4ab2c0b3</Data>
  <Data>c0000005</Data>
  <Data>0091eda0</Data>
  <Data>1620</Data>
  <Data>01ca5c711b13d8fe</Data>
  </EventData>
  </Event>

Will switch over to laptop which still gives error message on closing Google Earth - and will post Laptop event log in next post

Laptop event log:

Faulting application googleearth.exe, version 5.1.3509.4636, time stamp 0x4ab2c0b3, faulting module googleearth.exe, version 5.1.3509.4636, time stamp 0x4ab2c0b3, exception code 0xc0000005, fault offset 0x00004039, process id 0x1594, application start time 0x01ca5cf1c19cfff0.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2009-11-04T01:55:03.000Z" />
  <EventRecordID>14334</EventRecordID>
  <Channel>Application</Channel>
  <Computer>LRG-Laptop</Computer>
  <Security />
  </System>
- <EventData>
  <Data>googleearth.exe</Data>
  <Data>5.1.3509.4636</Data>
  <Data>4ab2c0b3</Data>
  <Data>googleearth.exe</Data>
  <Data>5.1.3509.4636</Data>
  <Data>4ab2c0b3</Data>
  <Data>c0000005</Data>
  <Data>00004039</Data>
  <Data>1594</Data>
  <Data>01ca5cf1c19cfff0</Data>
  </EventData>
  </Event>

Also notice another error has shown on laptop event log  (possibly related):

wuaueng.dll (1412) SUS20ClientDataStore: The version store for this instance (0) has reached its maximum size of 8Mb. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to build up in size. Updates will be rejected until the long-running transaction has been completely committed or rolled back.
Possible long-running transaction:
      SessionId: 0x01D60320
      Session-context: 0x00000000
      Session-context ThreadId: 0x000015CC
      Cleanup: 1

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="ESENT" />
  <EventID Qualifiers="0">623</EventID>
  <Level>2</Level>
  <Task>14</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2009-11-04T02:01:02.000Z" />
  <EventRecordID>14337</EventRecordID>
  <Channel>Application</Channel>
  <Computer>LRG-Laptop</Computer>
  <Security />
  </System>
- <EventData>
  <Data>wuaueng.dll</Data>
  <Data>1412</Data>
  <Data>SUS20ClientDataStore:</Data>
  <Data>0</Data>
  <Data>8</Data>
  <Data>0x01D60320</Data>
  <Data>0x00000000</Data>
  <Data>0x000015CC</Data>
  <Data>1</Data>
  </EventData>
  </Event>

desktop just did it again - so error appears to be intermittent on desktop, but just about every time close out of Google Earth on laptop.

jackieman,

Thanks for that.  Now I am about to demonstrate my lack of  computing expertise.

I did not even now I had upgraded to a Beta (until I went into the "about" tab).  I noticed on a news website that an Oceans exploration facility was now available in GE.  I then asked from within GoogleEarth ("check for updates on line")  if there was a upgrade and it told me to go get Ver 5.1.  Normally I am NOT adventurous and stay away from Beta versions.  

As an aside, do you think that other error message I received in event log on laptop is related to this GE problem or should I post another question on that matter?

One option I have is to reinstall the earlier version of GE (assuming it is still available for download),  (Maybe I could just used system restore to a restore point from yesterday but there have been some MS updates since then and not sure if that would effectively take my back to GE 4.? anyway).  

I would prefer to sort out this latest version of GE (with your assistance I hope) rather than retreat in defeat, but I am not sure how to follow your advice.  Before posting my question I did some searching around and saw in a posting on GE forum that if experiencing crashes one should try to switch renderer between directX and OpenGL, but the instructions were to click on GE icon and chose "open in .....", and when I right click on the icon OR go dirdctly to the *exe file I get no option to "open in ...".  

 Please advise how to:  Start in OpenGL mode (googleearth.exe" -setOGL) or Start in DirectX Mode (googleearth.exe" -setDX)"

Are you suggesting I use a command prompt or run command of some sort?  

Thanks again

AHA!!!!!

I just found the check-box in tools->options->3D amd have changed it from directX to openGL.  Will test it out for a while and report back.

Do you know if there is any disadvantage to using OpenGL when the default was directX?

Are you running Vista Home Premium 32 bit?

I think that it is the display driver for your laptop as ATI Mobility Radeon HD 4650 is not as new as the display card for your desktop. What is the model name of your Toshiba laptop.

http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.2&product=2.4.2.3.30&contentType=KB+Article&ostype=Select+an+Operating+System+(OS)+type&keywords=&items=20

No idea. DirectX is OK for most computer with integrated display card and OpenGL is an open source standard which is used by many display card vendor. So, no definite answer is available.

Maybe the URL below have your answer.

http://earth.google.com/support/bin/answer.py?answer=20713

Besides, you need to check the configuration of your display card in the control panel. But, you must take a trial-and-error approach as there are many configurable options inside.

Hope that you can get rid of the error msg soon.

jackieman,

I have been to the AMD/ATI site, the Toshiba support site,  and the GoogleEarth forum, and have seen the information you mention.  According to windows device manager "update drivers", I have the latest applicable graphics drivers for both desktop and laptop.  Going to AMD and NVIDIA sites there appear to be later dated drivers (not clear if Betas or not), but not sure if wise to update contra to  windows update advice.

I changed the rendering agent from DirectX to OpenGL, but the problem persists.

Found a posting in GE forums of someone running XP SP3 and having a similar problem. - when closes down GE it does not close down all the way and processes in Task Manager show GE still using up substantial resources.   I checked Task Manager before I let windows close down GE and found the same thing - GE still using substantial resources even though I have attempted to exit the program.  There are no responses or solutions on GE forum yet to this issue.

I will wait a day or so, and if no solution comes up I will probably retreat to earlier version of GE, rather than messing around with settings on graphics cards or downloading other versions of drivers for graphics cards.

Thanks again for your assistance but it is beginning to look like this question is not going to be resolved.  

If display card is not the source of problem, as you mention that you have previous version of Google Earth, it might be possible that your installation has different versions of the files which make confusion to the system when you try to close GE.

My suggestion is that you follow the accepted solution for the question below so as to remove GE totally and install it again. It may work.

http://www.experts-exchange.com/Software/Misc/Q_24252146.html?sfQueryTermInfo=1+earth+googl+vista

jackieman

Logical approach in your last post - though I checked and only one installation.

I found an earlier version of Google Earth on FileHippo (last released version, not a Beta - and still more up-to-date than my original version) and downloaded it over the top of the Beta version on my laptop.  That uninstalled the Beta and put on a version that works with no problems.  Then I did the same for desktop and no problems.

The real source of this hassle was the Google updater advising that there was a later version and then leading me to a Beta version.  In fact there was a later released version than the version I started with, but Google updater took me to the Beta instead of the last release.

Since one of your prior responses pointed out the dangers of Beta versions, and it turns out that was the problem, I am going to select that as the solution and award the points.  

Thanks for your help.