Question

Roxio Media Manager Keeps Trying to Install Itself

Asked by: cwilliambrown

Roxio Media Manager keep popping up a window trying to install itself.  Can anyone tell me how to stop this and remove it completely? I let the installation continue and it appeared to complete, although I didn't see any confirmation.  I then attempted to remove it using Add/Remove programs.  It was no longer listed there, so I thought it was gone.  Suddenly it pops up and starts installing again.

I also have Blackberry desktop manager installed on here.  I've heard it could be related.  I don't need either.  When I try to remove the Blackberry software, it fails saying another installation is in progress.  ANy ideas?

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Asked On
2009-08-13 at 07:56:12ID24649988
Tags

Roxio Media Manager

Topics

General Multi-Media Software

,

Internet & Email Software

Participating Experts
4
Points
500
Comments
8

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Answers

 

by: MeretePosted on 2009-08-13 at 23:10:58ID: 25095574

Hi cwilliambrown, this sounds to me like you didnt remove the previous versions correctly.
Or windows attempted to automatically install before you could
When this happens I suggest you remove your  software in safemode.
before removing Roxio stop the associated processes.
before removing Blackberry stop it's processes and unplg it.
look in the start menue and delete these items from starting with windows.
there may be a .exe or an installer running in the startup group
Go to start all programs Start-Up
or use this tool
http://www.windowsstartup.com/startupinspector.php
Remove any setup discs after the installer has finsihed and before rebooting/
you can try the tool but you must have Roxio uninstalled first
Remove Roxio software trails from your computer
http://www.softpedia.com/get/Tweak/Uninstallers/Roxio-Zap.shtml

 

by: d3rmasonPosted on 2009-08-14 at 07:38:03ID: 25098511

Download and install the Windows Installer Cleanup Utility (http://support.microsoft.com/kb/290301). If it doesn't make an entry in the start menu, then go to C:\Program Files\Windows Installer Clean Up and open msicuu.exe. Scroll down the list until you find the offending entry. Select it, and then click remove. Click OK, and then follow any additional instructions, if they show up. You're done, reboot to test it.

 

by: cwilliambrownPosted on 2009-08-19 at 18:19:24ID: 31615351

Thanks for your input.  I split the points because you both added valuable info...thanks again!

 

by: MeretePosted on 2009-08-20 at 00:47:12ID: 25140027

did it resolve the installer running at start-up?

 

by: dowlohnesITPosted on 2009-09-08 at 07:15:44ID: 25282066

Both the Cleanup Utilities are great. Windows Installer Cleanup Utility http://support.microsoft.com/kb/290301). Worked Great for me.

 

by: cwilliambrownPosted on 2009-09-08 at 07:27:15ID: 25282185

I was able to solve the problem by allowing the Roxio app "complete" its installation.  Technically, it didn't complete because it would start all over once the computer was rebooted.  SO, Im gussing it just timed out.  Anyway, once it timed out, the Blackberry software would allow me to run its uninstall program.  It took quite a while, maybe 10 minutes or more but it uninstalled itself and it also uninstalled the Roxio software.  

 

by: MeretePosted on 2009-09-08 at 18:14:36ID: 25287549

Awsome  :)

 

by: ferranti02Posted on 2009-11-20 at 04:01:38ID: 25869456

This solution worked perfectly, thank you very much.

20120131-EE-VQP-002

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