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04.16.2007 at 01:59PM PDT, ID: 22514764
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trace route an email sent

Tags: trace, email, route
sending emails not being received by recepient, no bounce back received which means it is getting dropped someplace. need to trace where the emails are ending up.
- suspected antispam, but turned off antispam(on destination server(turned off RBL, Brightmail and Exchange's built in smart filter)) and email still does not get received

note: recepient receives emails from others and sender has no trouble with sending to others
Lotus Notes sending server and receiving is an Exchange Server 2003
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Question Stats
Zone: Software
Question Asked By: gueraf
Solution Provided By: abraham808
Participating Experts: 5
Solution Grade: A
Views: 118
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04.16.2007 at 02:20PM PDT, ID: 18920799

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04.16.2007 at 02:46PM PDT, ID: 18920948

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04.16.2007 at 02:47PM PDT, ID: 18920952

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04.16.2007 at 02:51PM PDT, ID: 18920970

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04.16.2007 at 03:23PM PDT, ID: 18921125

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04.16.2007 at 03:25PM PDT, ID: 18921137

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04.16.2007 at 06:10PM PDT, ID: 18921714

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04.16.2007 at 06:20PM PDT, ID: 18921758

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04.16.2007 at 06:25PM PDT, ID: 18921773

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04.16.2007 at 07:01PM PDT, ID: 18921920

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04.17.2007 at 09:06PM PDT, ID: 18929324

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05.04.2007 at 12:40AM PDT, ID: 19029299

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05.08.2007 at 09:09AM PDT, ID: 19051011

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05.08.2007 at 09:12AM PDT, ID: 19051036

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05.24.2007 at 01:02PM PDT, ID: 19152358

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04.16.2007 at 02:20PM PDT, ID: 18920799

Rank: Master

Try using Message Tracking from ESM.
Accepted Solution
 
04.16.2007 at 02:46PM PDT, ID: 18920948
the email is coming from a lotus notes server into my exchange server
Exchange System Manager's message tracking isn't helping.
 
04.16.2007 at 02:47PM PDT, ID: 18920952

Rank: Genius

Message tracking would be great, except as the recipient, your hands are tied.  This really needs to be troubleshooted (troubleshot?) from the sending server (the Notes machine) - if it gets stuck in the middle, your server will have never known about it.

-red
 
04.16.2007 at 02:51PM PDT, ID: 18920970
That is what I need to somehow figure out where the emails are ending up, is there any software that would somehow log the route an email is taking(I need the sender to log that route)?
 
04.16.2007 at 03:23PM PDT, ID: 18921125

Rank: Genius

I only do exchange, so we will have to wait for a lotus guy to show up.

Although, it appears that Lotus has message tracking as well - but the best I have about this is a random link -> http://www.codestore.net/help/help6_client.nsf/f4b82fbb75e942a6852566ac0037f284/7b9144fbdca540bc85256c1c003819e5?OpenDocument

This looks as though it needs to be run from the lotus client that send the mail - but it may be totally irrelevant (just thought I would throw it out there while we wait)

-red
 
04.16.2007 at 03:25PM PDT, ID: 18921137
anything would help
 
04.16.2007 at 06:10PM PDT, ID: 18921714

Rank: Master

Can't the sender's sys admin help you out with the tracking to see if it even left their server?
 
04.16.2007 at 06:20PM PDT, ID: 18921758
Their IT tells me that my system is dropping the email, they see on their system that it left their server.
 
04.16.2007 at 06:25PM PDT, ID: 18921773

Rank: Genius

You can check the SMTP logs on your server and see if it actually touches your machine;

http://www.msexchange.org/tutorials/Logging_the_SMTP_Service.html

-red
Assisted Solution
 
04.16.2007 at 07:01PM PDT, ID: 18921920

Rank: Sage

Noets does have a trace option that the sender can enable, but i am not sure how well it works, once it leaves the Notes Domain.

It should at least trace up to the last Notes server before conversion to SMTP.

Under delivery options, delivery report - choose trace .

Beyond that someone would need to lokk at the outgoing SMTP logs etc.

I hope this helps !
Assisted Solution
 
04.17.2007 at 09:06PM PDT, ID: 18929324

Rank: Guru

The Notes system can have their SMTP gateway log the emails sent. I'd ask the Notes folks to send a couple of test emails your way and forward on the error messages.

If they can't do that, then ask them to telnet to your exchange server smtp port to see if they can connect.

That should tell you if the email is ever leaving the system and what the error messages are.
Assisted Solution
 
05.04.2007 at 12:40AM PDT, ID: 19029299
Try to use SMTPDebug parameter in Notes.ini file it will help u out.
Here is the Link:
http://www-1.ibm.com/support/docview.wss?rs=463&context=SSKTMJ&dc=DA400&uid=swg27003007&loc=en_US&cs=UTF-8&lang=en&rss=ct463lotus


Regards
Assisted Solution
 
05.08.2007 at 09:09AM PDT, ID: 19051011
IT on the other side seem to blame TLS as the issue, but I already told them that we don't use TLS at all.
will pass on the link.

thanks zahid.
 
05.08.2007 at 09:12AM PDT, ID: 19051036
They also telneted to my exchange server and was successfull.
 
05.24.2007 at 01:02PM PDT, ID: 19152358
My mistake, checked the Exchange server and server is broadcasting TLS(SSL), which was causing problem with this particular sender. Funny thing is when we look at the logs everyone else sending to us who chooses to use TLS are not having any trouble. My only solution is to unistall certificate for my SMTP.

Thanks everyone for your help!
 
 
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