Hi
I am experiencing an issue with Web Folders that are supposedly accessing my Sharepoint system. For users who want to access specific areas of our Sharepoint directly, we have a bunch of Web Folders that have been previously created, that we copy to their "Nethood" folder in their profile. For the majority of users, this works fine and they are able to (for example) open up Word, type a letter, then File>Save As... and navigate to "My Network Places", select the relevant folder for the section of the Sharepoint system they want to save to, and save the file.
However, for some users (no apparent pattern) and for new users that I am now creating, this approach has ceased to work. Even though existing users are still able to use these Web Folder shortcuts, a new user I created before the weekend is completely unable to. When they try and access the folders, they get the error:
"Documents in this folder are not available. The folder may have been moved or deleted, or network problems may be preventing a connection to the server."
If the user attempts to use the URL of the Web Folder directly (for example,
http://dmsportal/sites/committees/LAF/./) it reports the same error. If I remove the trailing /./, the user's Explorer becomes an IE window, and they are shown the Sharepoint HTTP front-end representation of the files in question. If I attempt to create a Web Folder pointing to any of these:
http://dmsportal/sites/committees/LAF/./http://dmsportal/sites/committees/LAF/http://dmsportal/sites/committees/LAFhttp://dmsportal/sites/committees/http://dmsportal/sites/committeeshttp://dmsportal/sites/http://dmsportal/siteshttp://dmsportal/http://dmsportalI recieve exactly the same error, for every one. The user can see
http://dmsportal in their IE as the web front-end (redirects to
http://dmsportal/default.aspx) and they are able to ping the name dmsportal, resolving it to the correct IP address. Another thing to note is that if I log on the same machine(s) that the user is experiencing the problem with as either another Standard User or a Domain Admin, I do not get this problem - accessing the folders is fine.
This problem is worsened by the fact that even if the user uses the web front-end to access and open files for editing (which works) she can't save them (as it reports a similar error about not being able to view the relevant Web Folder, even though I'm pretty sure it must have opened it up via that method in the first place?!
One final note - in the past I have been able to "fix" this problem, when it's occured for existing users, by using the "AllOfIt" approach - ie, running Windows Updates, Office Updates, emtpying temp internet files and offline content and then rebooting the machine. This doesn't always work, it just has before... sadly it's had no effect this time.
Thanks in advance for your help!
Benjamin.
Edit: It's Windows XP and Sharepoint 2003, running on Windows Server 2003, by the way - forgot to mention.
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