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7.2

Problems setting up video conferencing with msn messenger.  Other party sees and hears me fine, I can see other party, but his audio works breifly, then turns to garble, then stops.

Asked by TW_Husker in Conferencing Software

Tags: video, msn, messenger, conferencing

Both PC's are running XP on a new Sony Vaios. I have a new logitech webcam, other computer has older Logitec Webcam.  Both systems running linksys wireless routers (firmware update) and are comcast broadband subscribers.  Both machines test out fine locally with tuning wizard.  Have tried many things. Help functions. Disable firewalls. Taking routers out (direct PC to cable modem), reset port range and port triggering (instructions found on experts exchange).  Hired a geek squad agent that reset routers address and checked settings with Comcast.

 

Here are the notes from the Geek Squad agent: "When doing a tracert from point to point we are getting timeouts. We upgraded MSN messenger, router firmware, and disabled all firewalls.  We even went without the router and reset cable modems as per comcast request.  This issue is unresolved but it seems to be a problem with comcast routing between these two systems."

 

How can I get this fixed?

Accepted Solution

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About this solution

Zone: Conferencing Software
Tags: video, msn, messenger, conferencing
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Solution Provided By: bantau
Participating Experts: 4
Solution Grade: A
 
 
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