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04.20.2007 at 07:00AM PDT, ID: 22523802
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WebEx vs GoToMyPC

Tags: webex, gotomypc, vs, pcnow
What are the pros and cons of WebEx PCNow and GoToMyPC? I have a consultant that will need to access a computer in our office for training, modifications, and collaboration. WebEx PCNow seem to be cheaper.
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Question Stats
Zone: Software
Question Asked By: comtekso
Solution Provided By: TheMetrix
Participating Experts: 3
Solution Grade: A
Views: 89
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04.20.2007 at 08:34AM PDT, ID: 18947217

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04.20.2007 at 10:05AM PDT, ID: 18948002

Rank: Sage

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04.23.2007 at 11:50AM PDT, ID: 18960613

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04.20.2007 at 08:34AM PDT, ID: 18947217
Mostly I find it to be a matter of preference. Try them both out and see which one you like or ask consultant which one he/she would perfer to use.
Accepted Solution
 
04.20.2007 at 10:05AM PDT, ID: 18948002

Rank: Sage

Any reason why you don't given him VPN access and have him use Remote Desktop?  It's free and performs better than either of the other products.
Assisted Solution
 
04.23.2007 at 11:50AM PDT, ID: 18960613
I am planning on giving her RDP access to use when we don't need to see what she is doing but also need a way for her to do demonstrations/training etc where we can watch what she is doing.
 
 
plq
04.18.2008 at 02:33AM PDT, ID: 21384309
We just ditched webex after 3 years for gotomeeting. With webex, when controlling a customers server, we found it takes 2-3  seconds for the screen to come back, whereas we tried a couple of gotomeeting sessions and its usually within 1 second, almost as quick as a vpn rdp session.

Webex are a market gorilla - expensive and arrogant. Goto meeting is much cheaper, but their support offering is worse with 30 mins call queue sometimes, and their customer service well I don't think they even read your emails (I dont think they can read english actually) ! Webex support is better for getting through, but they will almost always blame meeting problems on your network even when its obvious its their end.

If the demo's and training are off your server then you could use vnc to screen share between her vpn connection and your desktop ?

 
 
 
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