Recently I installed MS Outlook 98, and when I launch it I get this error message:
"The add-in C:\Program Files\Network Associates\Mcafee Virusscan\Emalscan.dll could not be installed or loaded. Maybe not enough memory or system resources or a DLL file is missing."
I looked to the VirusScan website for tech support, but as usual it was completely useless. It suggests four possible fixes:
1. "Close outlook. Go to the Windows directory, find the file EXTEND.DAT, rename this file EXTEND.OLD. Restart Outlook. Outlook will rebuild EXTEND.DAT upon restart. "
I tried this but it had no effect.
2. "Edit the AUTOEXEC.BAT file to add the Microsoft Office directory path into our path.
EXAMPLE: Path=%PATH%;C:\progra~1\mi
cros~1\off
ice;C:\pro
gra~1\netw
or~1\mcafe
e~1
Important note: Verify the correct path to the Microsoft Office directory for each computer because it may vary.
Save the change to the AUTOEXEC.BAT file and restart the computer."
I have no idea how to edit the autoexec.bat or any of the other things suggested.
3. "Verify that the following registry key contains the correct path to EMALSCAN.DLL. Click on Start|Run and then type regedit. Check in the HKLM\Software\Microsoft\Ex
change\Cli
ent\Extens
ion\Exchan
ge Scan folder for the correct path. "
I checked this, although I am not quite sure what I was looking for.
4. "Check the path statement in the AUTOEXEC.BAT to verify that it is not longer than 128 characters. If it is, reinstall VirusScan to a non-default directory with a shorter path, or check for paths to other products that aren't needed. "
I have no idea how do this either. The makers of VirusScan have consistently provided the worst tech support of any product I have ever used. If you can suggest a simpler way to fix the problem or how to go about following the instructions above I would be grateful.
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