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4.2

Unable to send mail

Asked by krytical in Outlook Groupware Software

Tags: mail, account, send

Theres been a tough issue at work that we have been unable to correct as of yet. The scenario is as follows:

The users have the ability to browse, with no problems. Can recieve eMail just fine in the eMail program of their choice (we support OE and NS). The users just can NOT send ANY emails out. The error was something like "unable to send to receipent, check e-mail address and try again". Now this happens even when attempting to send to themselves. It affects both NS and OE if they have both on system.

Mainly seems to be win95/98/ME
Using Outlook Express or Netscape for mail

Some of the things already tried:

If using OE, recreate the mail account.
If using NS, recreate the profile.
Reinstalled TCPIP in case the stack was bad.

Now we know its not an issue at the servers, because we set up the mail client at our call center and have absolutely NO issues sending mail out from here. And there appears to be no "mail rules" set up in either programs on the users end. As far as we know this only affects dial-up users, but we dont believe the connection type is an issue. The frequency of this specific issue has recently become great, and we cant pin-point the cause.

An extensive searh of the Microsoft KB and Netscape help sites have rendered no solutions. We could be missing something, or it could be a .dll file bad, possibly needing a reg hack, whatever. We basically have tried everything we know of, short of reinstalling the clients. Looking for some help and suggests...

...any ideas or suggestions?
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About this solution

Zone: Outlook Groupware Software
Tags: mail, account, send
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Solution Provided By: rid
Participating Experts: 6
Solution Grade: A
 
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