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gorexy

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outlook express 6 problem

Hi,
  Yesterday when I ran the OE6, it shows "Mismn.exe problem ... " and so I can't open the OE6.  Then I tried to uninstall it and reinstall it.  I did that by installing the IE6 again, but fail, the problem exists.

  Then I go to support.microsoft.com and found that I need to remove the registry and clear the old copy.  I did but it failed.

  I want to ask what is the standard procedure to remove the OE6 and so I can reinstall a new fresh copy???

  Also, How come the problem still exists even I remove the old copy and the registry???

Thanks
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slink9

Have you tried a Repair?
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ASKER

yes but fail
You don't say which articles you have tried.
Take a look at http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q312474
You also don't say which OS.  This tells you how to manually remove in Win2k - http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q263837
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ASKER

I tried but failed too.

I am using Win2K with IE6
Let's cut out the guesswork here.  What have you tried so I won't suggest it again?  What articles?  What procedures?
Does the error say that "msimn.exe has encountered a problem...." or indicate there was an Invalid Page Fault in msimn?  Please include the verbatim error.

What OS are you running on?

Are you short on disk space on the C drive?

This problem could be caused by dll files or identities, so removing the program and its registry entries might not correct it.

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ASKER

yes "msimn.exe has encountered a problem...."

I am using Win2000

no I got 10G in harddisk

also, it is a fresh win2000 , I just use outlook express 3 times and errors occur!! especially when I edit the address book.
repeat ... repeat!!
What have you tried so I won't suggest it again?  What articles?
 What procedures?
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ASKER

I forgot which articles but I tried the 2 you suggested already
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ASKER

Thanks!!  I delete the folder.dbx and restart again, it works fine now.