Question

Inbox Repair Tool doesn't solve problem

Asked by: jlauster

I am unable to delete my Sent Items. The Inbox Repair Tool is unable to resolve the problem. When I send a message, it transmits OK, but the message now remains in the Outbox and is not added to the Sent Items.

I realize that this problem will only multiply as time goes by, so any assistance is repairing Outlook would be greatly appreciated.

I have uninstalled and reinstalled Office, and have run the Office repair. I have been able to back up all of my pst. file, so if I could completely delete the messages, I think I would be good to go, but the delete only returns the message "The message interface has returned an unknown error. If the problem persists, restart Outlook." Restarting does not help.

The same error message appears if I try to move a message to another file.

Thanks,
John

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Asked On
2002-12-08 at 16:10:01ID20419238
Tags

repair

,

inbox

,

outlook

,

tool

Topic

Outlook Groupware Software

Participating Experts
7
Points
200
Comments
18

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Answers

 

by: Neo_mvpsPosted on 2002-12-08 at 17:58:10ID: 7552017

* How big is your personal folders file?
* How many items are in your Deleted Items folder? (This folder is located in your personal folders file.)

The reason that I ask is that personal folder file(s) have limitations and there is a possibility that you have reached it.

Limitations...

2GB max file size

Larget table support disabled (default for Outlook 97 - 2000)
* 16,000 items per folder
* 16,000 folders per folder

Large table support enabled
* 65,000 items per folder
* 65,000 folders per folder

Outside of that, what version of Outlook are you running?

 

by: jlausterPosted on 2002-12-08 at 18:05:01ID: 7552035

Although the pst file is a bit large (353MB), it is not near the limit.

Version is 2000 SR-1 (9.0.0.3821)
Corporate or Workgroup

 

by: Neo_mvpsPosted on 2002-12-08 at 20:42:11ID: 7552427

I would try two things...

1) Change mode to internet mail only and then back again.
2) Start Outlook 1 time with the /checkfolders command line switch.

 

by: jlausterPosted on 2002-12-08 at 21:13:44ID: 7552500

No luck changing mode. I'm unable to run Outlook with a /checkfolders switch. How would this be done? What I tried is:

Run- Program Files\Microsoft Office\Office\Outlook.exe./checkfolders

Am I missing something?

 

by: Neo_mvpsPosted on 2002-12-09 at 03:09:54ID: 7553424

eek... wrong switch. try /resetfolders.

 

by: slink9Posted on 2002-12-09 at 03:41:47ID: 7553495

Take a look at these.
I see three things I don't believe have been addressed - http://support.microsoft.com/default.aspx?scid=kb;en-us;195922
Check the default account - http://support.microsoft.com/default.aspx?scid=kb;en-us;195778

 

by: ilan-bPosted on 2002-12-09 at 06:42:36ID: 7554155

If its a PST the best is to export all messages to another PST and delete the old one. If its on the server save as many messages you can (the best is by using EXMERGE)and then use Clean Mailbox from AdminExchange. If its an important PST you cant fix by SCANPST you can try the PST2GB.exe which is for fixing over 2GB PST's. Last way is to Binary divide the PST and try to recover some stuff this way.

 

by: jlausterPosted on 2002-12-09 at 19:26:20ID: 7557711

resetfolders switch doesn't work either. I'll try slink's and ilan-b's suggestions soon and report back. Thanks to everyone for the help. It may be a day or two.

 

by: Neo_mvpsPosted on 2003-01-17 at 18:26:19ID: 7751448

Hi jlauster,

Were you able to resolve your problem with the tips by slink or ilan-b?

thanks...

 

by: mr3onicPosted on 2003-02-19 at 00:53:01ID: 7980287

Sory but this is little bit off the case...

I have similar problem. Althought its little bit complicated with a formatted hd, crypted and packet .pst-file. Somehow i can't get .pst-file recovered with any software. I have tried PC inspector, r-studio, and Easy recovery. All of these can recover this file, but file is unreadable for Outlook. After scanpst.exe outlook open file with nothing in it.

equipment in machine:
Windows 98
Office 97
HardDisk is fastformatted is there software for unformat?

can i do anything? Thanks anyway...

 

by: Neo_mvpsPosted on 2003-02-22 at 06:07:15ID: 7998700

mr3onic: no, there is nothing you can do.

 

by: jlausterPosted on 2003-02-22 at 17:32:23ID: 8000959

Sorry for the delay in responding to this. I have had no luck in solving the problem. I will try renaming the pst file and starting over with a fresh one. The problem all along has been that this is my wife's system, and she is very concerned about losing her messages.

Thanks for all of your help. I will ask CS for a points split for all that gave assistance.

 

by: jlausterPosted on 2003-02-22 at 17:42:36ID: 8000990

 

by: DigitalXtremePosted on 2003-02-22 at 18:16:05ID: 8001089

points split requested. Question points have been changed to 200. Please select an expert's comment as an answer and then create 2 "points for <expertname>" questions for the others.

Thank You

DigitalXtreme
CS Moderator

 

by: jlausterPosted on 2003-02-22 at 19:39:05ID: 8001387

 

by: jesse_custerPosted on 2003-02-27 at 10:08:42ID: 8035593

The solution for me on this problem (well very similar anyway, My boss was unable to delete files in the inbox) was to reisntall the entire office suite. Apply all patches from the MS Office Update site (reboot after each). Then start up Outlook using the default Outlook.pst file. Now you want to use your old Outlook PST file: use the "File", "Import/Export" feature. Outlook will ask you for the location of the file you want to import. Find your outlook.pst file (do a windows search using *.pst and pick the latest {and usually largest sized} .pst file from the list) then click Open.

 

by: tweeter514Posted on 2004-05-18 at 05:38:44ID: 11097495

I am running Outlook 2002 on a  Win2Kpro system. Trying to save an e-mail to personal folder and getting  the error message folder is full, please adjust size.  Ok I'll bite; where?  Now this happens with any folder he tris to put it in even a new empty folder.  We have tried deleting files from folders and am still getting the same message.  Any suggestions?  

 

by: slink9Posted on 2004-05-18 at 05:46:00ID: 11097552

This question has been closed.  You should ask your own question.  Maybe you will get an answer then.

20120131-EE-VQP-002

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