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12.24.2003 at 11:18AM PST, ID: 20834299
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8.2

Closing an email causes Outlook to crash.

Asked by realitybytes in Outlook Groupware Software

Tags: , , ,

The GM of our company is running Windows 98 Second Edition with Office 2000 (fully updated). We run Exchange 2000 on our network. About two weeks ago, Outllook began behaving badly. Every time the GM opens an email, and then closes it, the act of closing the email causes Outlook to crash. This also happens when he attempts to send an email - although the email is successfully sent before the program crashes. I have attempted to repair Outlook, and also have uninstalled and reinstalled MS Office, but the problem still exists. Any ideas?

Here's the error message:

OUTLOOK executed an invalid instruction in
module <unknown> at 0000:013f3ba2.
Registers:
EAX=00000000 CS=017f EIP=013f3ba2 EFLGS=00010297
EBX=013f3438 SS=0187 ESP=0056f2e4 EBP=0056f320
ECX=013f3438 DS=0187 ESI=0056f314 FS=41ff
EDX=00000000 ES=0187 EDI=013f3ba0 GS=0000
Bytes at CS:EIP:
8e 30 00 00 00 00 c0 34 3f 01 62 01 10 00 33 00
Stack dump:
013f3ba0 013f34dc 013f3438 04001097
013f3ba0 00418304 00000008 00000002
0000003d 00000018 00000000 00000000
00000000 00000000 00000000 00000000 Start Free Trial
[+][-]12.24.2003 at 11:23AM PST, ID: 9997867

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[+][-]12.24.2003 at 11:25AM PST, ID: 9997874

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[+][-]12.24.2003 at 11:26AM PST, ID: 9997882

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[+][-]12.24.2003 at 11:28AM PST, ID: 9997894

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[+][-]12.24.2003 at 11:31AM PST, ID: 9997913

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About this solution

Zone: Outlook Groupware Software
Tags: outlook, crash, email, closing
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Solution Provided By: shivsa
Participating Experts: 2
Solution Grade: A
 
 
[+][-]12.24.2003 at 12:10PM PST, ID: 9998101

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