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7.2

Outlook / Exchange Refuses to Accept Credentials When Using Terminal Server

Asked by deane_barker in Outlook Groupware Software

Tags: exchange, outlook, credentials

I have a terminal server running in Remote Admin mode.

I have four users that connect to it regularly.

I have Outlook 2002 on the server connecting to the local Exchange 2000 instance.

Two of the users have no problems.  The other two users cannot connect to Exchange via Outlook.  When you try to set up the Exchange server in the profile, after entering the server and the name, if prompts you with a little three-field box wanting their username, password, and domain.

They enter the information and it errors with:

"You logon information is incorrect.  Check your username and domain and try your password again.  If you account is new or your administrator requested a password chage you new to click Change Password then login with your new password."

The password is correct.  I have tried resetting it, changing it, deleting the profile and recreating it, etc.  It simply will not take the user credentials for these two users.

Wierd thing is, the other two users are fine.  They were never even prompted with the little three-field box.

For the affected users, this only happens on the Terminal Server.  Their workstation copies of Outlook are running fine.

Deane
[+][-]01/27/04 12:55 PM, ID: 10213018Accepted Solution

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About this solution

Zone: Outlook Groupware Software
Tags: exchange, outlook, credentials
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Solution Provided By: xxgenius
Participating Experts: 3
Solution Grade: A
 
[+][-]01/27/04 12:29 PM, ID: 10212774Expert Comment

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[+][-]01/27/04 12:53 PM, ID: 10212998Author Comment

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[+][-]01/27/04 02:53 PM, ID: 10214030Expert Comment

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[+][-]02/09/05 05:01 AM, ID: 13263220Expert Comment

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