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6.4

Outlook can't establish a network connection but sends OK

Asked by magarity in Outlook Groupware Software

Tags: network, establish, connection, outlook

Upon upgrading to OfficeXP from Office2000, Outlook picked up mail from the ISP's server the first time it was run.  Since then, no new messages arrive but outgoing leave just fine.  Using the 'test account settings' in the 'email accounts' section, I found that Outlook complains 'unable to establish network connection'.  However, Internet Explorer browses the internet just fine.  The ping command returns a proper response from the ISP's pop server.  The settings for the mail server were inherited from the upgraded version of Outlook and check against another computer in the same office.  So why is one Outlook unable to establish a network connection to get mail when it sends just fine and the other four computers can do both?  The settings are all the same!  I even tried a spare network adapter and it still doesn't work, also tried removing from and rejoining the domain just for fun.

In case it's relevant, the PC in question runs XP Pro and the domain is Win2000.  The mail comes from a POP/SMTP server at the ISP; there is no local server intercepting the mail.  All XP and OfficeXP service packs and patches have been applied.  This was third of four PCs upgraded from Win2k/Office2k in the exact same manner; all the others worked perfectly.

This is the executive director's computer and he wants his incoming mails ASAP.  I will respond to any suggestions and followup questions within minutes.
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About this solution

Zone: Outlook Groupware Software
Tags: network, establish, connection, outlook
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Solution Provided By: modulo
Participating Experts: 5
Solution Grade: A
 
[+][-]07/23/04 01:22 AM, ID: 11619566Expert Comment

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