Question

Outlook 2002 - A program is trying to access e-mail addresses you have stored in Outlook.

Asked by: dffdff

Greetings.  I'm using Microsoft Outlook 2002 SP3.  Whenever I start a new email message or hit "Reply" to a message I get a pop-up warning that says, "A program is trying to access e-mail addresses you have stored in Outlook.  Do you want to allow this?  If this is unexpected, it may be a virus and you should choose "No"."

My choices are to allow access or not.  I can also specify allowing access for 1, 2, 5 or 10 minutes.

How do I get this warning to stop without compromising my computer's security?  

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2004-07-29 at 08:54:15ID21075814
Tags

trying

,

program

,

access

,

you

,

outlook

Topics

Outlook Groupware Software

,

Microsoft Applications

Participating Experts
5
Points
500
Comments
17

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Outlook XP + SP3 problems
    A user at my work installed the new Service Pack 3 for Office XP today. After doing this he receives the below warning message everytime he replies to an e-mail! A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is ...
  2. Unexpected error on Outlook client
    Anybody know what this error means??? This is what I get when I check my email on my Outlook... "Protocol: POP3, Server Response: '-ERR An unexpected error has occurred processing the command.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x80042...
  3. Greetings Cards SPam
    The greeting cards spam / virus distribution is getting out of hand at my institute. We use Exchange and the built in IMF ( Intelligent Message Filter ) which is quite clearly not recognising this spam and there hasn't been an update for a while. Any one got any ideas about...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: sirbountyPosted on 2004-07-29 at 09:04:56ID: 11668015

Hmm - hit Alt+F11 to see if there's any code there that may be causing it...
Also try a couple of these tools:
http:Q_20975384.html

 

by: dffdffPosted on 2004-07-29 at 10:10:30ID: 11668748

Thank you, but I don't see anything there.  If I hit Alt+F11 when the pop-up warning is on the screen, nothing happpens.  If I clear the pop-up warning and hit Alt+11, MS Visual Basic opens, but appeart to be a blank project (I don't know much about MS Visual Basic - the tree in the Project window on the left has Project 1, which contains Microsoft Outlook Objects, which contains ThisOutlookSession - nothing appears in the main window.  I checked out the tools at the link posted, but nothing seemed to be the answer.

 

by: GDoucettePosted on 2004-07-29 at 11:40:31ID: 11669897

 

by: sunray_2003Posted on 2004-07-29 at 14:58:38ID: 11671751

 

by: dffdffPosted on 2004-07-29 at 16:52:09ID: 11672626

The last message on at the link provided by Sunray,
http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20678173.html
sheds some light on my problem.  It says:

When ever i click on "new Message" tab  i get a popup saying "A program is trying to access email addresses you have stored in outlook. Do you want to allow this"  I tried to change to the setting in Tools->options->mail format  unchecked the "use microsoft word as email editor" option and it worked.  But then what if user want to use this option.  I am looking for a exact cause of this problem  Please Help

I tried the same thing.  When I uncheck the "Use Microsoft Word as email editor" option, I no longer get the popup warning.  But I do prefer to retain the Microsoft Word as email editor option.  Do you know any way I can do this and still get rid of the popup warning?

Thanks.

 

by: sunray_2003Posted on 2004-07-29 at 19:06:50ID: 11673236

I see most of the time (almost always) click yes has been used to solve this nasty security warning.. Have you tried that yet ?

SR

 

by: dffdffPosted on 2004-07-29 at 19:41:43ID: 11673354

Clicking "Yes" does seem to alleviate the problem for as long as Outlook is open.  If I shutdown the computer, or even close and reopen Outlook, I get the warning again.  Perhaps this is as good as it's going to get though.  It's really just one of those things that gets on my nerves in a nagging sort of way.

 

by: mark-waPosted on 2004-07-30 at 15:48:55ID: 11681976

This problem is a result of Service Pack 3.  You could uninstall office, reinstall office, and only upgrade to SP2, or... I believe there is a hotfix for this issue.  I will try to find it.

Mark

 

by: mark-waPosted on 2004-07-30 at 15:54:27ID: 11682000

Check this out from a Microsoft Article:

Security warning about accessing the Address Book
Outlook 2002 generates the following security warning if a custom solution programmatically accesses the body or the notes of an item:

A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this? If this is unexpected, it may be a virus and you should choose "No".
If you click Yes, you receive the following message:

A program is trying to automatically send e-mail on your behalf. Do you want to allow this? If this is unexpected, it may be a virus and you should choose "No".
This issue occurs when the Body, the HTMLBody, the WordEditor, or the HTMLEditor properties in the Outlook object library are used.

This security warning is designed to prevent malicious code from extracting e-mail addresses from the body of an e-mail message. This security message was first included in Microsoft Office Outlook 2003, but it has been added to Microsoft Office XP Service Pack 3 (SP3) to additionally reduce the chance of malicious code being able to access e-mail addresses. The following programs are known to be affected by this change:
IHateSpam
SpamNet
Norton
AntiSpam
HotBar
Smiley Central
ActiveX programs for Palm Pilot software Palm's Hotsync v4.1.0
NewsGator Acrobat add-in for Word Incredimail for Outlook plug-in Cloudmark

Do you use any of the above?  You might want to check and see what Addins you have installed.  You can do this by going into outlook and going to tools, options, other tab, advanced options....  Then look in both Addin Manager and Comm Addins.  If there's anything 3rd party (non-microsoft), try unchecking it and restarting outlook, then test by making Word the email editor again.

Mark

 

by: mark-waPosted on 2004-07-30 at 15:54:52ID: 11682002

 

by: dffdffPosted on 2004-08-01 at 14:35:23ID: 11689572

Mark,

Thanks for the great explanation.  From all I've read, I assumed I was getting this message as a result of a security function in SP3, but it is one of those disconcerting messages that makes you think your computer is under attack.  

I do use Norton Anitivirus and Norton Internet Security.  I checked in Addin Manager and Comm Addins.  There was only one thing in either list.  It was "Exchange Extensions property pages" in the Addin Manager.  

So is there anyway of getting rid of it without uninstalling/reinstalling Office and not including SP3?  If I were to do this, is there anything in SP3 that I would regret not having installed from a security standpoint, or otherwise?

Thanks for your help.

 

by: mark-waPosted on 2004-08-02 at 16:44:34ID: 11699431

I don't know of any other way to get rid of SP3 but to uninstall and reinstall Office.  If you are worried about your Office/Outlook settings, don't worry, they'll still be intact after the uninstall and reinstall.  I personally wouldn't be too concerned about not having SP3 installed.  You can still go to the office update site and get the individual security updates (accept for the ones that require SP3.. ;) ...)  Anyways, this shouldn't be affecting you like this, regardless of having SP3 installed.  Something that has to do with both Word and Outlook is causing this.  I am thinking there's a macro or a 3rd party program that is causing this, even though you didn't have anything in the Addins.  What version of windows are you running?

Mark

 

by: dffdffPosted on 2004-08-02 at 16:58:08ID: 11699506

Mark,

I'm using Windows XP Pro and Microsoft Outlook 2002/Microsoft Word 2002.

Dave

 

by: mark-waPosted on 2004-08-02 at 17:02:15ID: 11699532

You might try using the "msconfig" utility to disable some of the startup group items and 3rd party services.  Check out this article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560

Hope this helps.  I won't be back on EE until sometime tomorrow.  Thanks.

Mark

 

by: ssdlawPosted on 2005-03-23 at 19:21:56ID: 13618512

Turning off Word as email editor got rid of the problem for me.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...