I agree, but you don't have to disable your whole antivirus if that alarms you. Just the outgoing, and possible the incoming (for the receivers) email scanning.
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Outgoing not working when signature has a gif image with hyperlink
I have microsoft outlook 2000. If I have a hyperlink on a gif image in the signature, it says that email has been sent. But no one receives it. If I remove the gif image with the hyperlink, the email is received by everyone. I need the image with the hyperlink as it our company banner. Can someone let me know what I need to do to fix this problem. Thanks.
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Answers
Does "no one is receiving the email" include you? I mean that if you create a new email addresses to yourself which includes the .gif hyperlink signature and send it, do you receive it back?
(ps disabling AV was suggested as a troubleshooting step, not a permanent solution, just in case that wasn't clear, I don't see how sending an email to yourself can put you at virus risk)
I tried sending the email with text description and attachments to about 30 people and they are receiving it. But When I have the signature with image with hyperlink, no one is receiving it. By that I mean I tested the same 30 people email addresses and they are not receiving it. The email is my sent items and I am not getting any error messages.
OK, then you can rule out your machine, the message is definitely being delivered to your mail server, which is processing the message.
The problem could be happening at the internet connector, where your email server sends messages out to the Internet. This is where I would be suspicious as this is affecting 100% of recipients.
Unless all of the recipients are together on the same mail server it would be unlikely this is a receiving mail server problem.
Have you spoken with your ISP or email admin to see if there is some sort of blocking occuring?
Are you sending messages in HTML or Rich Text? HTML has much more luck in being successfully sent across the Internet.
So it certainly appears that this blocking is occurring at your email server, which I assume is an ISP. Again, you should speak to them.
We have already demonstrated that Outlook is sending the messages out correctly (since you got the message back) and the chance is very low that 30 different servers are doing the exact same thing, even if it wasn't something bad. So your ISP or email server seems to be the only possible culprit.
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by: travalPosted on 2005-06-06 at 15:25:09ID: 14157733
If the message leaves the OUTBOX and appears in the SENT ITEMS folder then Outlook is receiving acknowledgement that the message has been successfully handed off. If that is the case I would suspect AntiVirus software either on the client or the server.
Can you disable AV on your local machine and try sending yourself a test message to see if it goes thru?
What type of server is involved, Exchange or POP3?