Question

Delivery refusal of e-mail

Asked by: ksair

I have a client who tries to send an e-mail to a recipient outside of our organization. When my client sends the e-mail he gets the bounce back message below:

 The message reached the recipient's e-mail system, but delivery was refused.  Attempt to resend the message.  If it still fails, contact your system administrator.
            <recipient e-mail address#5.2.1>

Is this due to a problem on our end or the recipients end?

Thank you in advance

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Asked On
2005-06-16 at 18:34:48ID21461284
Tags

delivery

,

message

,

reached

,

refused

Topic

Outlook Groupware Software

Participating Experts
3
Points
0
Comments
6

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Answers

 

by: matthewspatrickPosted on 2005-06-16 at 18:39:43ID: 14236887

Hi ksair,

It could be on the recipient's end.  For example, some companies set very strict controls on attachments, and routinely
bounce emails with attachments (especially with .zip and .exe extensions).

Regards,

Patrick

 

by: shantelechyPosted on 2005-06-17 at 09:13:29ID: 14242474

Did the message that you got back have an IP address in it? Did it come from your server or from theirs?

It could be that the intended recipient's server tried to verify the senders address on the server before accepting the mail (this is RFC standard) and perhaps could not verify, meaning your server could open relay email.

Make sure your server is set up to accept bounce backs. The sound of your return message is that it's not a real bounce back, but just your own server saying it contacted the recipient server but delivery was refused.

You should Contact the recipients server people somehow with the time and date and to and from addresses of the email to see if they can check the server logs and give a definite reason. I suspect that they could.

 

by: travalPosted on 2005-06-17 at 10:05:13ID: 14242995

Try sending an email from another acount to the same recipient, because another possibility that your email server has been black listed.

 

by: ksairPosted on 2005-06-30 at 19:02:43ID: 14344206

This was caused by DNS issues on our server. This has been resolved. Thank you for assisting with this question.

20120131-EE-VQP-002

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