I upgraded to Office 2007 a couple of months ago. Not sure when this started, but probably a couple of weeks ago or so, Outlook 2007 started closing with no warning and no errors every 1-2 days or so (I usually have the PC on 24/7). I typically will have several Outlook windows open at the same time, and I'll go to do something innocuous in one of them, and all of the windows will close. Checking Event Viewer, I see things like (not sure if this is related because I checked Event Viewer sometime later and wasnt sure if these were from the time of the crash or not):
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 3/22/2007
Time: 8:51:33 AM
User: N/A
Computer: JSMITH
Description:
Faulting application outlook.exe, version 12.0.4518.1014, stamp 4542840f, faulting module ntdll.dll, version 5.1.2600.2180, stamp 411096b4, debug? 0, fault address 0x00011e58.
...
And this more frequently ...
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 3/27/2007
Time: 3:57:21 PM
User: N/A
Computer: JSMITH
Description:
EventType office12asserttimer, P1 p1ml, P2 12.0.4518.0, P3 5, P4 515, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
...
Unless I find a solution sooner, I'll try to pay more attention in the future to which Events are the most current at the time of Outlook closing and provide that info here, but I've also got other issues going on, too - not sure if they are related so I'll just mention some in passing in case they might be:
- Oftentimes (but not always), when I press Send on an email, Ill notice the Outlook Status bar says Sending 1 of 4 emails when there should only be one being sent (I am familiar with Outlook sometimes queuing unsent emails in the Outbox if something interrupts their transmission but I dont think is happening here; further, when I check the Sent folder after this happens, only the email I just sent is present within the recent time frame [again, I know that Sent emails can end up in other folders, too, but dont believe this is the case here). Further, this anomaly always says Sending 1 of 4 emails (not some other number of phantom emails
).
- Just recently, I had the experience of looking for some information I was sure I had updated in one of my Outlook Contacts but it wasnt there so I a did a Windows Desktop Search for the data and WDS found the information, in an Outlook Contact of the SAME name, but whose location was reported as Personal Folders/Inbox (there is only ONE such named Contact in my Contacts folder and it did NOT reflect the updated information, although this one found by WDS DID). Clarifying further, WDS found 3 versions of the Contact: a) one WITH the updated information and a location of Personal Folders/Inbox; b) another withOUT the updated information and a location of Personal Folders/Contacts; and c) another (earlier version) of the Contact with the same name and a location of personal folders/inbox (lower case this time). I guess Im surprised as to WDSs ability to retrieve earlier versions of the same Contact but more than that, Im confused by Outlooks failure to update the real Contact in my Contacts folder as well as WDSs reporting the location of these earlier (and later) Contacts as the Inbox instead of the Contacts folder (I have actually noticed, on occasion, a Contact icon in my Inbox, seemingly related to an ongoing Edit of a Contact, but again, it doesnt happen all the time).
- Yesterday, I had a 0xD1 STOP Error (DRIVER_IRQL_NOT_LESS_OR_
EQUAL) referencing osaio.sys that I spent several hours trying to research but didnt find anything conclusive
- Im running Windows XP Pro (SP2) on a 2.8 GHz dual core machine with 512 MB RAM (new as of 3 months ago). I keep current on all Windows/Office updates, antivirus (AVG Free Edition Updates and runs a Complete Test nightly), Windows Defender (runs nightly, too). I ran MS Office Diagnostics (fka Detect and Repair) a couple of weeks ago and it came up clean (I also just tried to run it again while composing this EE question and the entire system crashed, no warning, no STOP errors, no nothing. After re-booting the system, I ran it again and it still shows no problems. I ran an AdAware scan a few days ago no issues. Ive also run a couple of Registry cleaners (Registry Mechanic v. 6 is a little old at this point, though; and EasyCleaner), and ran through System Internals autoruns program, trying to clean up and look for anything suspicious.
- I have an extra hard drive that I use for the bulk of my Virtual Memory PageFile.sys as well as back up of critical files from my C: drive. For some reason, this drive is not visible in Windows Explorer unless I do a cold boot if the system is just restarted, it does not see this drive (and my PageFile is not properly set up either when the system automatically restarted after the last crash described above, I got this error shortly thereafter:
Application popup: procexp.exe - Application Error : The instruction at "0x00401b62" referenced memory at "0x000002f4". The memory could not be "written".
possible this error was due to the drive not being seen by Windows and not fully implementing my Virtual Memory (?) as I did get a Virtual Memory warning shortly before this. Disk Management reports that this drive is Healthy as does other disk utilities.
- BTW, I meant to go to the Event Viewer right after the last crash happened to see what might be there, but with all of these other issues ongoing as well trying to re-create this EE question and dealing with a really flaky Wireless Network connection mucking up the works, I dont think I got there right away so now Im not sure if Ive got the right one. Anyway, FWIW, this is the System Error I think was generated then: Error code 10000050, parameter1 e57a7000, parameter2 00000000, parameter3 80539313, parameter4 00000001.
- I usually use FireFox (v. 1.50.11) as my browser and will experience fairly frequent system "sluggishness", with inordinate delays in displaying any given URL closing and re-opening FF and/or a re-boot will fix things for a while.
- I often have problems with FireFox being visible on the Task Bar but not in the Task Manager listing (and vice versa). This sometimes happens with other applications, too, including a given Outlook email or what have you.
I realize that all of the above is a veritable kitchen sink of issues that may not have anything to do with one another or my initial issue of Outlook closing unexpectedly but am just passing it on because a) they might be related and b) maybe someone can suggest solutions in these areas, too.
Thanks for any insights into this mess.
Jeff
