Question

Cached Mode not Downloading Attachemnts and Temporary Mailbox Error Message

Asked by: comptech_engineering

G'Day,
    We have a client with Outlook 2007 and Windows Vista linked (via VPN) to a head office running Server 2003 with Exchange.  On this PC (which is at his home), we are consistently having issues with Outlook being very slow and not downloading attachments.  Attachments are only downloaded once they've been opened, meaning he has to wait for the file to be pulled from the server (which for some reason is painfully slow despite the connection being quite fast...).  Cached mode is enabled and working - you can pull the plug on the VPN connection and still access his emails and so on.

Another issue we are having, and I suspect they may be linked is whenever he starts up Outlook (or the double click the "Mail" icon in Control Panel), we get the following error:
"Your mailbox has been temporarily moved on Microsoft Exchange Server.  A temporary mailbox exists but might not have all of your previous data.  You can connect to the temporary mailbox or work offline with all of your old data.  IF your choose to work with your old data, you cannot send or recieve emails."

We choose to work with the temporary mailbox, though this does have all of his old data in it.  I'd like to try to avoid deleting his account and recreating it as he has a HUGE inbox (maybe this is the cause too...) and takes hours to sync with Exchange.

Thanks
Gareth

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Asked On
2007-06-18 at 16:59:59ID22642024
Tags

mailbox

,

outlook

,

temporary

Topic

Outlook Groupware Software

Participating Experts
1
Points
500
Comments
2

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Answers

 

by: Klaatu01Posted on 2007-06-19 at 06:12:12ID: 19315458

The issue you describe definitely sounds like one that should be escalated to the Mail System Administrator(s) through a Helpdesk trouble ticket.  If you are the Mail Administrator, well, hmmmm.

Also on the Outlook client (menus may vary as I use 2003) check Tools, Options..., Mail Setup, Send/Receive..., (All Accounts) Edit..., select "Inbox" under "Folder Options" and verify the "Download headers (etc)" settings.

Finally, I suspect the following Microsoft Knowledge Base articles might be related:

"How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook"
http://support.microsoft.com/kb/842284/en-us

"Description of the Remote Mail feature, the Offline Folders feature, and the Working Offline feature in Outlook"
http://support.microsoft.com/kb/296080/en-us

And this one if the client's Outlook 2007 is configured to connect via RPC from the Home location:
"How to use the RPC Ping utility to troubleshoot connectivity issues with the Exchange over the Internet feature in Outlook 2007 and in Outlook 2003" *
http://support.microsoft.com/kb/831051/en-us
* (this one is crazy with options)

Is there a Firewall or packet inspection (anti-virus) occuring at the client's Home PC location?

 

by: Klaatu01Posted on 2007-06-19 at 06:20:41ID: 19315527

Sorry, I thought I read where the client had a Work and Home computer.  99% of the above still constitutes valid troubleshooting ideas.

I have seen a "corrupted" .OST file, usually indicated by large size (xxx,000 Kb) and age (~1+ yr. since right-click "Created:" date), with the size of a "normal" .OST file (or newly created one) being something like 256 Kb.  You would need to examine the "outlook.ost" file properties on his computer and then try configuring an account on a computer without his profile (at the office), downloading a copy of the e-mail to see how the two clients compare.

20120131-EE-VQP-002

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