Question

msmapi32.dll

Asked by: Wendyth

MS Outlook v 11.0.8118.0  starts but instantly gets error message
Microsoft Office Outllook has encountered a problem and needs to close.
I suspect the problem started after I ran a registry editor.  I've uninstalled and re-installed and still get the same error.
msmapi32.dll in the message sent to Microsoft

currently getting webmail because Outlook is broken.
Can you help?

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Asked On
2007-07-14 at 01:41:51ID22696156
Tags

outlook

Topic

Outlook Groupware Software

Participating Experts
3
Points
250
Comments
6

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Answers

 

by: wct296Posted on 2007-07-14 at 02:34:37ID: 19486304

It could be something wrong with the locale ID

http://support.microsoft.com/kb/926196

Have a look at that

theres also a technet forum here discussiing the issue

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=805551&SiteID=17

 

by: war1Posted on 2007-07-14 at 07:28:35ID: 19487011

Greetings Wendyth !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Do a search for and rename extend.dat file

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Best wishes, war1

 

by: nikkonixonPosted on 2007-07-15 at 21:12:21ID: 19493018

I have also seen this issue and the problem was relating to the Windows user profile. After lots of troubleshooting I found the easiest thing to do was to create a new Windows profile for the effected user.

 

by: war1Posted on 2007-07-18 at 07:44:59ID: 19514025

Wendyth,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

 

by: WendythPosted on 2007-07-19 at 02:07:10ID: 19520301

Step 3 renameing the extend.dat file worked  Thanks heaps for your help Wendyt

 

by: war1Posted on 2007-07-19 at 07:48:35ID: 19522443

You are weclome, Wendyt.  Renaming extend.dat remove all the addins. Now you need to find out which addin is causing the problem.

20120131-EE-VQP-002

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