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7.5

Why are Outlook Anywhere proxy settings mysteriously getting changed on Outlook 2007 clients?

Asked by chris_miller in Outlook Groupware Software, Exchange Email Server

Tags: proxy, outlook, anywhere, settings

We recently migrated from Lotus Notes 6.5 to Exchange 2007 and Outlook 2007 clients.

Our Exchange infrastructure consists of (1) Mailbox server and (2) HUB&CAS servers.

All Outlook clients are configured to use Outlook Anywhere while on the internal network or externally. It appears to be configured correctly as eveyrone is able to connect to their mailbox remotely over the internet just fine.  They receive free/busy information fine as well.

What we've seen recently is a dozen cases of the Outlook Anywhere proxy settings getting changed, it is always the same (2) settings that get changed as well:
1.) Only connect to proxy servers that have this principal name in their certificate:  (This is getting checked when it shouldn't be)
2.) Use this authentication when connecting to my proxy server for Exchange (it should always be NTLM but somehow it is getting changed to Basic)

People are not accustomed to seeing the password prompt since everyone is a member of the domain, they shouldn't.  Unless of course the authentication is set to Basic on the client or the CAS server.  I verified both CAS servers are set to NTLM.  When I change the clients back NTLM it works fine again.

What would cause these settings to be changed (it is extremely unlikely that all dozen people clicked through 5-8 screens to change this setting just because)?

Any ideas?
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About this solution

Zones: Outlook Groupware Software, Exchange Email Server
Tags: proxy, outlook, anywhere, settings
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Solution Provided By: Computer101
Participating Experts: 3
Solution Grade: A
 
 
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