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Outlook 2003 Will Not Automatically Send/Receive Email with Exchange Server

Outlook opens and appears to work fine except that the user must press send/receive to get her email. This is the only user with this problem. I have checked for answers at MS, Google and here. I have followed all of the suggestions found so far. I have a very similar network at my office so I compared her settings to mine. The only thing I notice different is this: Send/Receive, Microsoft Exchange Server Only.
On my copy only the Inbox is active. The other two are greyed out. On her copy all three are active. Mabe I've missed an obscure setting somewhere deep within Outlook. Any suggestion on how to get her Outlook behaving like a good Exchange client?
Dave

janicegannon

Have you checked to see if it is configured for Cached Exchange Mode? Go to the account properties and see if that is checked, if so remove it. I think that will fix it.

ormerodrutter

Does it say Connected or Disconnected or Offline when she opens Outlook - this status is found in the bottom right corner.

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vsalyan

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karmadave

ASKER

Thanks! I went right for the bigger stick and recreated her profile. It began working immediately.

vsalyan

Good!

I'm glad it worked for you! There should be somewhere that has "Best Troubleshooting Practices for Outlook and Exchange". Maybe we need to get together here at Experts-Exchange and write a book!