[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.3

Problem with Outlook 2007 using 50% cpu

Asked by IndiGenus in Outlook Groupware Software, Email Clients, Windows Vista

Hi guys,

First time asking for help...been on the helping end quite a bit though and I've exhausted all my resources on this one.

Machine is HP Pavilion dv6000 laptop.
T2130 @ 1.87 Ghz
2 Gigs RAM
Vista Home Premium

I'm having an issue with Outlook 2007. The CPU ramps up to 50% usage on OUTLOOK.EXE process as soon as a message is received or sent. It will sit dormant until there is an actual message received. If I click the Send/Receive button and no messages come in it does not ramp up.

This is a brand new install of MS Office (trial version but within the 60 days as I'm doing eval. before buying). This seems to be somewhat of a common issue with Outlook 2007 as I do more research. The CPU usage shoots right up to 50% but the memory usage does not appear to increase, so I don't believe there is a memory "leak".

Email is a simple POP gmail address. I also tested with a couple of other POP addresses that I have.

Things I've tried so far...

Disabled all Add-Ins.
Made sure I have no RSS feeds.
Disabled ALL security applications - AV, Firewall, AS, everything.
Started it in Safe Mode - Start -> Run -> outlook /safe
Created a fresh new profile with nothing imported.
Made sure I have any and all updates.
Turned off Search Indexer service.
All of the above at the same time! (I know some of the changes are redundant when using Safe Mode but...)
Also, I do not have the Google desktop as I've seen that has caused issues.
And, I know Dell had "something" running on their laptops that was interfering but that's obviously not my issue as mine is HP.

I was also playing around with Process Explorer to try and identify what's going on...but I'm not completely sure what I'm looking at or what to do with the data. The one thing of note is the particular line in the screenshot that appears to take up the resources. This line is not there before the issue begins.

Other than a re-install (which I'm close to) I'm not sure what to do at this point. I know the system is Malware free as that is my specialty.

Any other suggestions appreciated.

Thanks,
Dave
Attachments:
 
outlook.jpg (100 KB) (File Type Details) 
Process Explorer view
Process Explorer view
 
[+][-]03/10/08 04:09 PM, ID: 21091418Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/11/08 06:13 PM, ID: 21102188Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/11/08 07:14 PM, ID: 21102455Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/12/08 02:26 AM, ID: 21104130Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]03/12/08 08:30 AM, ID: 21107069Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/12/08 11:00 AM, ID: 21108889Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Outlook Groupware Software, Email Clients, Windows Vista
Sign Up Now!
Solution Provided By: moorhouselondon
Participating Experts: 4
Solution Grade: A
 
[+][-]03/12/08 12:04 PM, ID: 21109537Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/12/08 12:25 PM, ID: 21109758Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/12/08 01:28 PM, ID: 21110394Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091021-EE-VQP-81 / EE_QW_2_20070628