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03.10.2008 at 01:25PM PDT, ID: 23229828
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8.8

Problem with Outlook 2007 using 50% cpu

Asked by IndiGenus in Outlook Groupware Software, Email Clients, Windows Vista

Hi guys,

First time asking for help...been on the helping end quite a bit though and I've exhausted all my resources on this one.

Machine is HP Pavilion dv6000 laptop.
T2130 @ 1.87 Ghz
2 Gigs RAM
Vista Home Premium

I'm having an issue with Outlook 2007. The CPU ramps up to 50% usage on OUTLOOK.EXE process as soon as a message is received or sent. It will sit dormant until there is an actual message received. If I click the Send/Receive button and no messages come in it does not ramp up.

This is a brand new install of MS Office (trial version but within the 60 days as I'm doing eval. before buying). This seems to be somewhat of a common issue with Outlook 2007 as I do more research. The CPU usage shoots right up to 50% but the memory usage does not appear to increase, so I don't believe there is a memory "leak".

Email is a simple POP gmail address. I also tested with a couple of other POP addresses that I have.

Things I've tried so far...

Disabled all Add-Ins.
Made sure I have no RSS feeds.
Disabled ALL security applications - AV, Firewall, AS, everything.
Started it in Safe Mode - Start -> Run -> outlook /safe
Created a fresh new profile with nothing imported.
Made sure I have any and all updates.
Turned off Search Indexer service.
All of the above at the same time! (I know some of the changes are redundant when using Safe Mode but...)
Also, I do not have the Google desktop as I've seen that has caused issues.
And, I know Dell had "something" running on their laptops that was interfering but that's obviously not my issue as mine is HP.

I was also playing around with Process Explorer to try and identify what's going on...but I'm not completely sure what I'm looking at or what to do with the data. The one thing of note is the particular line in the screenshot that appears to take up the resources. This line is not there before the issue begins.

Other than a re-install (which I'm close to) I'm not sure what to do at this point. I know the system is Malware free as that is my specialty.

Any other suggestions appreciated.

Thanks,
DaveStart Free Trial
Attachments:
 
outlook.jpg (100 KB) (File Type Details) 
Process Explorer view
Process Explorer view
 
 
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[+][-]03.10.2008 at 04:09PM PDT, ID: 21091418

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[+][-]03.11.2008 at 06:13PM PDT, ID: 21102188

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About this solution

Zones: Outlook Groupware Software, Email Clients, Windows Vista
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Solution Provided By: moorhouselondon
Participating Experts: 2
Solution Grade: A
 
 
[+][-]03.12.2008 at 12:04PM PDT, ID: 21109537

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[+][-]03.12.2008 at 12:25PM PDT, ID: 21109758

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[+][-]03.12.2008 at 01:28PM PDT, ID: 21110394

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