July 24, 2008 08:35pm pdt

1. war1 1,342,536
2. BlueDevilF... 717,509
3. peakpeak 268,959
4. apache09 225,018
5. Sembee 147,042
6. kieran_b 113,821
7. mass2612 87,675
8. jdera 65,490
9. dlc110... 60,985
10. tigermatt 60,948
11. chris_bot... 54,575
12. johnb6767 52,339
13. darkstar3d 46,165
14. TWBit 44,447
15. TechSoEasy 43,325

1. war1 6,348,735
2. BlueDevilF... 4,075,527
3. sunray_... 1,411,386
4. Sembee 989,159
5. traval 947,400
6. Frankco 582,824
7. meintsi 482,024
8. Neo_mvps 469,947
9. slink9 466,031
10. sirbounty 403,095
11. bruintje 385,477
12. peakpeak 360,978
13. kfalandays 341,791
14. mark-wa 331,946
15. stefri 326,047

03.18.2008 at 08:19AM PDT, ID: 23250497

	[x] Attachment Details

[x]

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9.3

Cannot Open Random JPG Files in Outlook or other programs: Windows Update Issue maybe

Zones: Outlook Groupware Software, Microsoft Applications, Graphics

Starting on Thursday last week we've been getting a lot of helpdesk calls about people not being able to open some JPG's on their computers. All the computers on our network are Windows XP SP2 w/Office 2003 SP3.

The strange thing is that some JPG's open fine while others give an assortment of errors from the " no preview available" when you try to open them with picture viewer to "Action is only Valid for products currantly installed" when you try to open an attached image in outlook.

The file association is correct and some JPG's do open up. It extremely random, for example I've got a couple of users with emails for 3months ago with JPG's they used to open up that now will not open.

I'm thinking it maybe have been a Microsoft Update or something cause it seems to be affecting random computers across the company.

I should also add that we run a WSUS server that installs only Critical/Security/Definition updates to our computers weekly.
Please help...this is urgent we get this fixed!

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Question Stats

Zone: Software

Question Asked By: spyder357

Solution Provided By: RPPreacher

Participating Experts: 6

Solution Grade: B

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